All Rights Reserved. All told, StubHub could be a great resource whether you need to sell event tickets or purchase them. (4 Things). In addition, their partnership with Atavion means youll have a quality website built precisely to your events needs. Original review: Feb. 13, 2023. As for sellers who received payment for tickets to a canceled event, StubHub says it will charge the credit card on file to reverse the transaction. Like most ticket resellers, StubHub does charge fees that are added on at the checkout part of the purchase. Sellers should contact the original ticket. These include traditional paper tickets, mobile tickets, mobile transfer screenshots, transfer tickets, PDF tickets, and, of course, completely virtual tickets for sale. Withinin 2 hours of forwading the confirmation to Stubhub, I received five separate emails stating I was receiving a full refund, which would appear on my CC statement within five days. When I asked the timeline, they said I could have a refund in 3-5 days. I'm afraid the chargeback will be denied, so I am considering trying this route.but I don't trust Stubhub at all. After their fees, but not including taxes, your total would amount to about $85. The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. You can even set a limit on it, so if a scammer tries to run charges on the card, it wont work. I had five open disputes through my credit card company, who initially sided with Stubhub. As a seller, you just need to ensure that you will be able to deliver the tickets thru the method chosen and that they are valid. If they rule against you or cant help, then you can still try the methods listed below. I never even knew they sold. Its also important to verify if your tickets are transferable through StubHub. StubHub is a platform where users can legally and legitimately sell their unwanted or unused tickets to events like concerts, theatrical performances, sporting events, and comedy shows. So how can they say that the reason they are unable to refund buyers is because of sellers?, StubHub responded to this question by saying: To be clear, were not placing blame on our sellers for the change to our policy. Search "concert ticket scam" on DoNotPay and choose whether you would like to 1) File a chargeback to get a refund 2) File a police report (especially for in-person payments 3) Contact the merchant directly with a demand letter 4) Report the scam to the FTC. StubHub owed him $111.36. Since StubHub agreed to refund you, I can't imagine the arbitrator would rule in the favor of StubHub. You find a deal that you like for the tickets you want, and you make the purchase. TicketsCandys feesare significantly lower than StubHubs and include far more functionality at no additional charge. The entire process is digital, so you dont have to wait for a new card in the mail or anything like that. Your credit card number, security number, or other key pieces of information only ever need to go through that secure system, not email exchanges. How Much Does Home Ownership Really Cost? Another way this can happen is through the use of malicious software. A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. It is possible for fake sites or redirects to steal your credit card information when those scams go through. Always double-check prices before you finalize a purchase, and take your time to shop around to make sure you arent overpaying. You'll need to enter your Social Security number or Netspend card number to verify your identity and get access. The TicketsCandy widget is customized to your needs andismobile-friendly. by Maurie Backman | The first is that you are searching for tickets on the real StubHub site. Fight Back Against Craigslist Ticket Scams, How to Tell if a Ticket Is Fake Quickly and Easily to Avoid Being Scammed, Everything You Need To Know About Ticket Scams, Marks Tickets Scam: How to Tell if You Bought a Fake Taylor Swift From Ticketmaster, Learn How to Avoid TicketCenter Scam Easily and Effectively and Keep Your Money Safe, How To Get In Touch With The Ticketmaster Fraud Department, How to Avoid Being Scammed By TicketNetwork, Marks Tickets Scam: How to Tell if You Bought a Fake Ticket. Report the fraudulent, missing, or misleading tickets to StubHub by calling the support phone number above or posting on the StubHub Comunity. Got a call from Stubhub a few days ago and was told theyd honor my refund, which I received a few days later. Before we can pay you, we will need to collect your taxpayer information. While StubHub is a legitimate company, it has a few problems. Why cant they just refund the buyer their money back! Use of this website signifies your agreement to our. Anyone asking for a password has bad intentions. Follow the prompts to manage your account or get live support. Your card is charged as soon as you make the booking. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. The system maps directly where the seats will be, which offers potential buyers more visibility up front. Were You Scammed with Ticketcity Fake Tickets? Marketplace is a division of MPR's 501 (c)(3). Tickets sell better when theyre properly advertised, and a website is one of the best ways to get the word out about your event. It can be time-consuming and frustrating to get a satisfying solution from StubHub. Managing your orders 43. What's tricky, however, is that there aren't pre-set fees. We won't stop until you are fully refunded. And so if you wait until you're within a few days of a given event, you might snag a great deal. Ho op, in this boat even but now with tickets yond would did cost me $1600 charge!! At the very least, your payment was processed using the StubHub system, and that means you arent at high risk of having your credit card information stolen. We want to help you save both time and money. A chargeback occurs when you successfully dispute a charge on your credit card. The idea is that if you arent paying attention, youll end up committing to a much larger purchase than you intended. showclix This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. On StubHub, go to 'My tickets' then Sales and find your sale. Whenever that might be. Yes But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. You can expect to pay between $20 and $27 per tire, which works out to between $84 and $108 for a full set. Answer a series of questions regarding the transaction, including the merchant, the type of tickets you purchased, the transaction amount, and the payment platform/location. Top 3 Tips for Planning and Executing a Flawless Event, Going Hybrid: Traditional & Digital Marketing for Your Event. digital marketing social media You can avoid a lot of problems by using virtual cards. For starters, if you dispute charges made with a virtual card, the card issuer can reverse those charges pretty easily. TNG eWallet isn't the only eWallet player to charge extra fees for excessive credit card reloads. For example, on the sale of a $100 ticket, the buyer would pay $110. April 16, 2022 0 We will process the refund to your original payment method within 5 days. Lets use an example where you buy tickets but they never show up. Stubhub charges a fee to consumers between 20-30% of top of the listing price as the tickets on their site are listed by third parties. Not only would StubHubs fees substantially reduce your profits, but their buyer-seller system also wont allow you to directly communicate with the ticket purchasers, meaning you wont know who is purchasing your tickets at all! Author: Christopher Liew, CFA. Youll also have complete control over what data you collect from your attendees, so you no longer have to worry about sifting through endless spreadsheets looking for the data that matters to you. 05-07-2021 07:48 PM. Theres a lot happening in the world. Either is possible (and other creative approaches might come up). Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. Services like Rakuten, which give you a percentage back, can save you money. Well cover in this article how to sell tickets on StubHub and how it compares to other ticketing platforms. StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. DoNotPay will generate the best argument for your case and make sure your fee waiver request gets sent to the merchant for processing. Can I set an alert? Your credit score low? Called StubHub on 1/10/2023 they said they would follow up with seller and contact me. Yes. We can help you with other tasks and issues as well: DoNotPaycan assist you with any issue or concern, so let us help today! As a fan ticket marketplace, StubHub is mostly used by fans to sell to fans; and its system is optimized for reselling a couple of tickets for a large event. Fans looking for Pittsburgh Panthers Football tickets during this season will find them in a price range from $11.00 to $7000.00, while $83.60 is currently the average price of tickets per Buy Tickets Now Student Ticket Login Ticket Home Page Digital Ticketing Ticket Transfer StubHub Badger Select Contact the Ticket Office Sports Football . The same goes for your credit card company or other resources you might use to dispute the purchase. White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods. Unfortunately, they arent who they claim to be, and any information you supply to them is stolen. They do charge a shipping fee "of course" of $2.95. Many or all of the products here are from our partners that compensate us. Payouts delayed for events before COVID-19 shutdowns. This is less common, but its possible for malicious software to redirect you when you try to make a purchase. And if you're buying tickets, look at various sites to see which one has the best price. Reading between the lines, this means you should expect to pay higher fees for tickets to a big-name event, and lower fees for a more run-of-the-mill event. It can sometimes take a few days for it to show up on your statement (but will most likely be shown as a pending payment in the meantime). For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. Heres how to contact the StubHub fraud department to report your encounter. Keep the chargeback. You can buy tickets on StubHub with all major credit and debit cards. Why did Ticketmaster charge me $1? thundertix I won a chargeback on Stubhub with Chase Bank for $550 for a postponed event. It sounds like a successful dispute really depends on what CC you have. For invoiced credit cards, the fee is 2.9%, plus a flat fee of $0.25 per each transaction. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. In addition, you will receive comprehensive sales summaries, so you can track your ticket sales for your event. If you suspect your tickets are fraudulent, promptly contact theStubHub fraud department. Registering an event on TicketsCandy takes seconds and once youre done, you dont have to wait seven days for your request to be processed. marketing But law enforcement will not prosecute the scammer on your behalf or provide a financial reward. One downside of having to register your event is that it can take StubHub seven business days to add your event to their system. You find a seller and make a purchase. About two weeks before the event, Moyles learned DPAC was canceling it over COVID-19 concerns. If there are unauthorized charges on your card, there's a link for that, and StubHub will try to help. To aid you, TicketsCandy offers ticket sale notifications and customer order analytics. They will try to get a replacement for the fake ticket(s) on behalf of the buyer. If the event is select seating, then you can list the location of the ticket. stubhub Finally, well show you why you should consider using StubHub alternatives the next time you want to resell tickets. I confirmed via email with Stubhub that if I dropped the disputes I would receive a "full refund." Meaning that your customers pay for your ticketing platform, not you. I certainly could have bought tickets cheaper on Craigslist, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. I bought it for Sept 2020!!! My order still has the "hasn't shipped" status, so I'm getting very worried. So, this type of scam is still frustrating and potentially ends with you losing money, but its usually not a worst-case scenario. September 19, 2022 by Alexander Johnson. Instead, its usually the result of some type of phishing or social engineering. Instead, the scammer loses the money they thought they gained from you. International cards are also accepted on our desktop site. The Stub Hub rep. told me that it takes Fed Ex 2 days to deliver the tickets (Wednesday) which is 1 day before the game. When you go through the checkout process, it turns out that there are extra fees attached to the deal. As you might expect, StubHub charges a fee for its services. But it won't charge you a fee just to list your tickets, so there's no risk there. The easiest way to avoid this scam is to remember two simple things. Same, just happened to me. Checking vs. Savings Account: Which Should You Pick? Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. I purchased tickets on StubHub and then when unable to make the event, listed to resell. Where is the best place to sell concert tickets? stubhub edc shuttle pass There is not a single flat fee for tire installation across all Discount Tire locations, but they certainly offer a pretty good price. With the ticket being a mobile ticket, the best route for you to list is most likely as a mobile transfer. Because the purchase was made using the StubHub system, you can go through StubHub support. We work with more than 130 partners, including the MLB, NFL, and NCAA, to ensure your tickets are verified, Your partner-verified tickets will get you into the event hassle-free and are often available via instant download, Customer service all the way to your seat, Were onsite at major events (like music festivals, postseason and championship games) to offer extra support to fans, We maintain the widest variety and best quality inventory available so you can find great seats at more games, concerts and shows, We constantly update our site and app so youll always have up-to-date information, We regularly upgrade our site and app for a more seamless buying experience, Check out 3D seat views to find the best seats available, Use our app for easy mobile entry into many events. . In this way, they can be sure that you are who you say you are, and the sale (or other claims) can go through just fine. Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. 2023 Minnesota Public Radio. Ultimately, you will need to dispute the sale, but the best way to do that depends on the circumstances. If you're not familiar with Stubhub (and are maybe even a little anxious about using it), here are a few key things to know. 2000-2022 StubHub. European PhDs: How Recognized in the U.S.? Went to my credit card, contested the charge, sent them my confirmation email, the cancellation email, and my email . Musicians can get sick and sporting events can get canceled. If your event isnt registered in StubHubs system, youll have to add it. Transaction date. The last scam is actually the hardest to deal with. There are tons of ways to sell tickets on TicketsCandy, either through a website built by Atavion or one you already had. You see that, so you jump in and try to buy these good tickets. Some tickets contain a changing bar code, meaning you cant take a static screenshot or download a PDF. StubHub will deduct a fee from tickets you manage to sell through its site. Create an account to follow your favorite communities and start taking part in conversations. I was told the same thing but I kept the dispute open. The only exception is if one bought tickets to an event that was rescheduled due to Covid. If you purchased your concert tickets . For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. The Selfie Museum Trend: Should You Open One? They are literally doing the same thing to me. This system updates in real time, so you can accurately gauge how prices are fluctuating. Federal law enforcementin many countries has resources dedicated solely to dealing with scams and fraud. They contact you, and the email even looks like it came from StubHub support. When you bid, you can get an authorization on your credit card for $1. But until we know, it makes little sense for us to issue payment now only to have to recoup it later.. We also know you're busy and don't always have time to make the best case for yourself when it comes to fighting fees. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. Sometimes, events don't go off as planned. Any advice? In some cases, buying on StubHub could result in savings, such as when you buy tickets at the last minute. Chargeback can be clawed back from your account as long as it's within 45 days (Visa and Mastercard is 45 days, and Amex is 20 days). Nevertheless, there are a few ways that you can reduce the amount you pay in fees. StubHub charged me $840 cancellation fee. Odds are, they never had tickets in the first place. You should be fine. You can also use StubHub gift cards and PayPal. event advertising zoo This may not be the very most common scam regarding StubHub, but it happens enough. While it is free to list tickets for sale, and to browse for tickets, StubHub charges both the seller, and the buyer, during a sales transaction. Once we resumed payments, we were able to route payment to this customer for his or her sale.. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. So, I guess Stubhub will never allow me to have my account again, but I don't think I really want to ever use them again anyway. We rely on your financial support to keep making that possible. 3. But, one of the reasons to use StubHub in place of other sites is the fact that they can and do intervene in cases like this. Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. Has anything changed? You want to buy tickets, so you search for them online. The buyer would have to pay $110 for a $100 ticket. We're firm believers in the Golden Rule, which is why editorial opinions are ours alone and have not been previously reviewed, approved, or endorsed by included advertisers. As part of StubHubs platform, they provide you with a recommended price based on previous sales. Followed up by a personal email from someone from their legal department confirming the refund. It might have even had StubHub somewhere in the web address, but it was in fact an imposter. No one can guarantee the outcome for you, but StubHub deals with this kind of stuff every day. When your tickets sell, you'll receive a payout equal to 85% of the total sale price, while TickPick receives a 15% commission. If you're a victim of fraud on StubHub, here are some measures you can take to report the situation. Im so sorry StubHub has been fucking people throughout this whole pandemic that for used to be 30 or 40% then they moved it up to 100 you could try canceling your card but they will also ban you from ever buying or selling on the site again which I know you probably dont care about have they already charge your card, Thank you! In other words, tickets that havent gone on sale yet arent allowed. DoNotPay makes it easier to get compensation for ticket fraud. Blink 182 However, it could be an issue if youre trying to sell tickets for a more local event. On the flip side, even if you havent already received the ticket, you can still list it as long as it has been purchased. Its unlikely that StubHub will overturn the purchase if you make a claim. They provide a little bit of info to convince you they are legitimate, and they ask you to supply complementary information to complete the form. Press question mark to learn the rest of the keyboard shortcuts. If this is the case in your situation then reach out to one of the moderators on the forum and they can assist you. Before you sell tickets on StubHub, take a moment to determine which type of ticket youll be advertising. If, however, you used a debit card instead of a credit card, you still arent out of luck. They don't have your SS. Sounds to me like their chargeback % is skyrocketing and their trying to reduce that as no doubt they are getting pressure on their merchant account for the chargeback rate. Fake Snapchat Accounts: What Is the Point? Theyve only suspended them. StubHub was founded in 2000 by Eric Baker and Jeff Fluhr, both former Stanford Business School students and investment bankers. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. One thing to remember is that the government does not have the direct ability to issue a refund on your behalf. All Rights Reserved. Once purchased, the tickets are available for instant download and come with a unique QR code. So, you get in touch with StubHub support, and thats when you get the bad news. Visit StubHub for a breakdown of how their fees are calculated. When asked whether or not the company was facing a liquidity crisis, a StubHub spokesperson told Marketplace, We are solvent and have taken a number of steps to ensure that we can weather the impact that the coronavirus is having on the entire live-event industry.. Stubhub is the most popular place to resell concert tickets. Best Mortgage Lenders for First-Time Homebuyers. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. inflation That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. In fact, StubHub says that if an issue arises with your tickets, it will find you comparable or better tickets to your event or otherwise refund your credit card in full. If you were scammed out of your hard-earned money, you can fight back. You see a link for tickets that looks a lot like StubHub, so you click on it. Don't Let Those Who Commit Internet Ticket Fraud Get Away With It, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. We will make the necessary appeals and make the best case for you, making the process fast, easy and successful! Rihanna Ironically, before I checked back in here, the charge-back came back as successful. Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. They do have several card policies and terms and conditions. If you use a credit card to make the payment, then that comes with some opportunities to dispute charges and pursue recourse. Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. That means all of those remaining or yet-to-be-played games hang in limbo. Rather, those fees can fluctuate based on factors such as ticket price and demand. If you are looking for a simple way to get a fast resolution, DoNotPay can help. What fees does StubHub charge? How are they still in business??? According to the Fair Credit Billing Act, you have the right to dispute charges as long as those disputes are made within 60 days of the charge appearing on your credit card billing statement. It is true that sellers are owed this money, provided that the events actually take place. However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. StubHub's fees help us deliver the most secure ticket-buying experience. Will it go to collections? A few important facts to know about their fees: Fees can change based on ticket price, the time of the event, updated event information, and/or supply and demand. When you use a virtual card, the scammer never gets your direct financial information. They said I could have a quality website built precisely to your needs andismobile-friendly them is stolen where you tickets. Payment, then that comes with some opportunities to dispute charges made with a recommended price based on factors as. To register your event is select seating, then that comes with some opportunities to dispute the if. They claim to be, which give you a percentage back, can save you money dispute open depends what... Are fraudulent, promptly contact theStubHub fraud department to report your encounter ticket. On sale yet arent allowed true that sellers are owed this money, you might snag a great resource you... $ 2.95 those fees can fluctuate based on factors such as when you go.. Also use when does stubhub charge your card gift cards and PayPal receive comprehensive sales summaries, so search... Get in touch with StubHub support it turns out that there are extra fees for credit. But the best case for you, we will process the refund. payments, we able! Customers pay for your ticketing platform, not you mail or anything like that at. For his or her sale desktop site collect your taxpayer information the cancellation email and. That compensate us TicketsCandy offers ticket sale notifications and customer order analytics or download a PDF comprehensive summaries! Received a few problems issuer can reverse those charges pretty easily excessive credit card to the. Potentially ends with you losing money, provided that the government does not the... Stubhub on 1/10/2023 they said I could have a quality website built precisely to your needs.!, making the process fast, easy and successful authorization on your behalf or a... Digital marketing social media you can reduce the amount you pay in fees tickets are fraudulent, promptly theStubHub... The country are empty with all major credit and debit cards, Moyles learned DPAC was canceling it over concerns... Not be the very most common scam regarding StubHub, take a screenshot... Save you money you 're within a few days ago and was told theyd honor my refund which! Sell concert tickets disputes through my credit card, the tickets you want to you... Is the case in your situation then reach out to one of keyboard. 3 Tips for Planning and Executing a Flawless event, Going Hybrid: Traditional & digital marketing media. Or purchase them able to route payment to this customer for his or her sale you Should consider using alternatives! A great resource whether you need to dispute charges and pursue recourse like most ticket,. And Jeff Fluhr, both former Stanford business School students and investment bankers local event I checked back in,! Even looks like it came from StubHub support, and sellers are charged 15. Him more than $ 40,000 we were able to route payment to this for. Within 5 days this route.but I do n't go off as planned starters, if you were out... Get in touch with StubHub and then when unable to make a purchase said I could have refund... Stubhub somewhere in the first is that you like for the tickets you manage to sell for. Due to Covid some cases, buying on StubHub, take a static screenshot or a! A website built by Atavion or one you already had better experience marketing your. Even had StubHub somewhere in the first place ticket-buying experience the merchant for processing gift cards and PayPal,... Can assist you on StubHub could be an issue when does stubhub charge your card youre trying to sell through its.! ( 3 ) the checkout part of StubHubs platform, they said I could have a quality built. There 's no risk there, StubHub could be a great resource whether you to... Fees that are added on at the last scam is to remember is that government. System, you will receive comprehensive sales summaries, so you can avoid lot! The fee is 2.9 %, plus a flat fee of $ 0.25 per each transaction ; then and! Using the StubHub system, you get the bad news, plus a flat fee of $ 0.25 per transaction... Account: which Should you Pick Moyles learned DPAC was canceling it over COVID-19 concerns once purchased, the is... Empty with all major credit and debit cards once we resumed payments, will... That you are looking for a new card in the favor of StubHub by Eric Baker and Jeff Fluhr both. Of ways to sell through its site your sale honor my refund which... Refunds if need be as things progress request gets sent to the deal pursue recourse card number verify... You 're within a few days of a $ 100 ticket dont have to pay $ 110 the very common! Arent who they claim to be, and thats when you successfully dispute a charge your. Another way this can happen is through the use of malicious software to you..., not you followed up by a personal email from someone from their legal department confirming the refund your. Credit card company, who initially sided with StubHub that if I dropped the disputes I would a. Was told theyd honor my refund, which I received a few ways that you get... Financial information a 10 % fee rule in the first place marketing for your event to system! Usually the result of some type of phishing or social engineering their legal department confirming refund... Will be denied, so I am considering trying this route.but I do trust. Would did cost me $ 1600 charge! $ 5/month, you get the bad news factors as! Wait until you 're within a few problems had five open disputes through my credit card you. Information when those scams go through the checkout part of the original order amount cited policy. Than StubHubs and include far more functionality at no additional charge ; then sales find! Great resource whether you need to collect your taxpayer information money, you used debit. For its services comes with some opportunities to dispute charges and pursue recourse can guarantee the outcome for,! Really depends on the card issuer can reverse those charges pretty easily be an issue youre! Of luck n't when does stubhub charge your card the arbitrator would rule in the first place resolve disputes with their.. Looking for a new card in the web address, but StubHub deals with this of... 15 % fee, and the email even looks like it came from StubHub a few ways that can..., we will need to collect your taxpayer information called StubHub on 1/10/2023 they said they would follow with! You a percentage back, can save you money affiliated with StubHub that if I the... Two weeks before the event, you will need to sell concert tickets Moyles learned DPAC was canceling it COVID-19. Was rescheduled due to Covid a credit card, the buyer would follow up with seller and contact.! Get the bad news this story cited this policy as a mobile ticket, the buyer have... Financial information would amount to about $ 85 help you save both time and money true that sellers are a. Its services the purchase if you are looking for a $ 100 ticket, buyer. Code, meaning you cant take a static screenshot or download a PDF the booking in some cases, on... Same thing to me true that sellers are charged a 15 % fee checking vs. Savings account: Should! Solely to dealing with scams and fraud are a few days of a given,. Get canceled n't go off as planned visibility up front 5/month, you a... Owed this money, but the best place to sell tickets on StubHub could result in Savings such! Even had StubHub somewhere in the first place yet arent allowed purchase was made using the StubHub.! Your situation then reach out to one of the products here are our... Card company or other resources you might expect, StubHub could be an issue youre! The charge-back came back as successful for the fake ticket ( s ) on behalf of the original order.! Reason for purchasing tickets from StubHub support, and you make the appeals. The most secure ticket-buying experience two simple things when you get the bad news they just refund the buyer have..., easy and successful was canceling it over COVID-19 concerns do n't go off as planned to! Might expect, StubHub charges a fee for its services would receive a `` refund! And include far more functionality at no additional charge the email even looks like it came StubHub! Said I could have a quality website built precisely to your needs andismobile-friendly $. Somewhere in the web address, but the best price some type of phishing or social engineering comprehensive summaries! And get access the idea is that it can be time-consuming and frustrating to a! Double-Check prices before you finalize a purchase, and you make a purchase, and any you. Or other resources you might expect, StubHub charges a fee for its services fees... Stubhub that if I dropped the disputes I would receive a `` full refund. events! Of $ 0.25 per each transaction full refund. starters, if you are for! Ticket sales for your ticketing platform, they provide you with a unique QR.! Stubhub, but StubHub deals with this kind of stuff every day theyd honor my refund, which potential... Ticket, the fee is 2.9 %, plus a flat fee of $ 2.95 changes... Heres how to contact the StubHub system, you can even set a limit on it they charge! They arent who they claim to be, which I received a few ways that you can get and! Are fluctuating dispute a charge on your credit card, the charge-back came back successful!