This company has dishonest and even fraudulent business practices. Found out about cancellation by checking directly with airline. But the worst part is: Now Im stuck in another country because the airline changed the flight and this travel agency cant update my ticket. Worse, they prevent you from working directly with the carrier to handle issues & changes. Love working once again with chatdeal - and Especially Josie! Dear Eric, In the future I might use Kayak for reference, but I will go directly to airline website to make my purchases. Tip for consumers:Dont trust them. Which I hav yet to be informed of from ChatDeal. Though this time a recorded message repeated over and over again that if I hang up they will call me as soon as possible. They need to revamp their operations plan. Several hours later no one did. Depending on the chosen package, you get additional flexibility and extra perks allowing you to seamlessly manage your booking. they are the partner. Dear Eliz,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. Chatdeal has a consumer rating of 1.74 stars from 141 reviews indicating that most customers are generally dissatisfied with their purchases. I communicated with ******* who said I was supposed to be getting another email. Companies can ask for reviews via automatic invitations. Price Drop Protection is a service offered in addition to the ticket, which provides you with an opportunity to save money if . Virgin nicely confirmed they could get me on a different flight once chat deal requests for this at no cost. Best Regards, I used Kayak to research flights for my trip and thought I would be purchasing my tickets through them. I booked a flight over the phone with Kayak, never even knew about Chatdeal. They will say they will call you back but they will not. Dear Victor, Verification can help ensure real people write reviews about real companies. Horrible service and even more horrible customer support unprofessional, unhelpful and straight-on rude. Records indicate that based on the Travel Protection Plan, the traveler was advised and accepted the full refund for the reservation as result of an involuntary cancellation from ITA Airways' end. They are a worthless part of the travel industry, Dear Valued Customer, This is not going to save you money, you'll end up regretting to have selected their deal and not a more expensive one. Their support is TERRIBLE. First I was told I had to wait 24 hours for them to get back to me, then they said I could not cancel, and my only other alternative was to pay $2000 each to change! Thank you!! After several follow ups, we get an email on July 22 saying it will take 2-3 weeks to issue a check (they can't refund the card used). Chatdeal Help Center Bundles and Additional Services Support Bundles. Well pass along the kind words.We look forward to seeing you again soon and thank you for your feedback. Companies can ask for reviews via automatic invitations. Exceptional Customer Support! She was incredibly kind and went above and beyond to ensure I had a smooth, easy experience with Chatdeal. I've used kayak before and had no problems whatsoever until they partnered with chat deal. One of the airlines Virgin Atlantic rescheduled one of the flights and I only found out about this by calling virgin directly. Stay away of this company! Had I used my travel insurance for a refund or other needs, then I would have understood not getting a refund, but flights were cancelled on me without my control. Dear Terry, In order to find out more details about your reservation, please reach out to us at investigation@chatdeal.com.We will be looking forward to your reply.Best regards,Chatdeal Team. Dear Carter, We are open for discussion and look forward to hearing from you soon. beware. Long story short, the day before flying I had to buy a ticket on my own and requested a refund. RDU United States. We are so glad you like his work! Faithfully yours,ChatDeal Team. ChatDeal Service Team, I wouldn't even give this website 1 star. Will see if I get a refund. Cant believe that KAYAK does business with Chatdeal. Don't let the low fare fool you, it is only there for you until they think they can book it for more money. It feels predatory. Then I went to the airline's website only to find that the flight was still there( running at the time of this writing), but with a moderate price increase.I contacted the customer service again to let them know I will go with the refund option, which I did through the link that was made accessible after the chat. By submitting your request you accept our Terms of Use and Privacy Policy, Follow us on Social Media to find out about latest updateson our progress. Dear Susan, Tip for consumers:Please stay away from Chatdeal!!! ChatDeal charges either $50 or $100 for such changes, even in the case of a flight cancellation. You should see the amount on your statement within 20 business days.We are looking forward to serving you in the future under more favorable circumstances. Please email us at investigation@chatdeal.com Horrible horrible service, Dear Bee,We apologize for the difficulties encountered with your reservation.As per our records, your itinerary was affected by a major schedule change. You never get the same person twice. Here are 8 tips for writing great reviews. It can become helpful when it comes to unpredictable situations (mishandled baggage, trip cancellation, or flight interruption) that might affect your trip. I was only on Kayak for a few minutes when Celia popped up in the ChatDeal window. Kind regards,ChatDeal Service Team. Within several minutes of booking I got an email that said they found me better flights. bash/cmd iotedge support-bundle --help Anyone can write a Trustpilot review. My co-traveler, who booked directly through the airline, got this solved in one phone call. Booked a ticket for my 40th birthday from DUB-LHR-MIA. Dear Florin,Thank you for such a wonderful review! They will hang up on you, give you fake email adresses, and not help with any changes or questions at all. This is the first time we've used this service and it is really remarkable. Dear Thiago Nunes, We would like to sincerely apologize for the negative experience you encountered with our company.We have acknowledge your situation and as per our records, the tickets were reissued and successfully flown. I've still got the chat box open but she is not writing me back. Two thumbs up for ChatDeal, especially Mark, Charlie, and Sawyer. The flight that Xander found for us to replace our canceled flight was no longer available, as I had anticipated would happen. I asked Chatdeal to fix it to fly the previous day, where all flights were still operating and tried to book that change. Chatdeal was never able to rebooked, but they were telling me all along (a period of 4 months) that they were waiting for airline response - and the only way to communicate was through emails with airline- which is very odd. Charges alot of money and doesnt do the work i needed to be helpe with. we'll be in touch soon. The airfares often decrease about four months before the trip date and remain reduced up to four weeks before the flight. Truly awful experience. Two thumbs up. BBB Business Profiles generally cover a three-year reporting period. I could have solved this myself directly with the airline the day before my flight if my reservation hadn't been blocked. I clicked agree and submitted even though i just lost 600. Looking forward to speaking with you soon. again I have found working with chatdeal such an ease. She assured me that my issue would be resolved, and expressed the actions she took to help move things along. Currently our team is working on completing your refund back to your original form of payment.We hope to see you back with us to foster your future travel plans!Kind regards, Chatdeal Service Team, I arrived at the Icelandair boarding desk at Dulles on Oct 12, 2022 and was told that Chatdeal had not issued the ticket that I had paid them for. We look forward to seeing you again!Yours Sincerely,Chatdeal Team. Changes, Cancellations & Refunds 9 . Best flights for your dream destination. Shouldn't they set out all your options in their first notification, with offers of possible replacement flights? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I turned down the offer because the cancellation argument was not convincing enough. after severals answers no response !!! Dont use this website.will never use it again!! will be using Chatdeal again and I hope its always with Enzo! Tip for consumers:Chatdeal is both incompetent (they never issued the ticket that I paid for) and unresponsive (they never responded to my refund request) -- never do business with this company, Dear Robert, We will be looking forward to your email!Best regards,ChatDeal Team. The carriers just refer you back to Chatdeal. There was quite a mix up as I was trying to purchase tickets for a dear friend and he was able to sort through it so patiently. Yours Sincerely,Chatdeal Team. Was passed along three times to end up with submitting an online form asking to review and discuss the impact of the flght chg. And not a response yet. chatdeal support bundle 22 Maj. chatdeal support bundle. Here are 8 tips for writing great reviews. Chatdeal, who partners with Kayak, booked our flight for the day BEFORE I booked it on kayak. And thats where the responses vary, are incomplete, or at another point stop responding altogether.Ive given the go ahead yesterday for an additional $1K to rebook flights and still dont have new tickets.This is the worst experience.Ive just forwarded the last correspondence to investigation at chatdeal.com, I dont know what else I can do. Dear Valued Customer,Thank you very much for your feedback, we really appreciate it and it was a pleasure for us to cooperate with you! If you have unanswered questions please get in touch with us, Free exchange Exchange your tickets in case of a missed flight or connection for free, Refunding options Well work directly with the airlines to get you compensated in case of unplanned flight cancellation or health concerns, such as sickness or hospitalization, Mishandled baggage assistance Get immediate support if your luggage checked at the airport has been lost or misdirected by the airlines. Please read the actual reviews of this company. But, I don't have a written confirmation that it is canceled. They are all based in India but have English nicknames so I do not know their real names. Would you please provide us with more details, such as booking ID or ticket confirmation? Lufthansa will not honor the "confirmed" tickets they sent me. Please email us at investigation@chatdeal.com Cancellation within 24 hours of booking Read More Much love. Dear Juan,We apologize for the negative experience encountered.Records indicate that the outbound portion is used, hence, a partial refund for the reservation is possible only for the unused segments due to flight schedule change. Support Bundles; Price Drop Protection; KAYAK Help Center Bundles and Additional Services Price Drop Protection. Will see if I get a refund. Kind Regards, Dear Valued Customer,Well make sure to pass along these kind words to Celia. Round-trip. For other trips, please follow the instructions below: Processing Fee for customers that have tickets with Support Bundle or CFAR plans included will be charged in accordance with the type of Package purchased. We are glad to confirm that the requested alternative travel option was confirmed by Lufthansa and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review!Best Regards, Chatdeal Team. I definitely will go back to ChatDeal next time.. ChatDeal Service Team. Thank you Celia!! I would recommend Norma any time, she is a great agent and she deserves to be recognized. 7.8 Boarding. Here are 8 tips for writing great reviews. It's probably one person hired by Kayak to scam travellers. Now, I've seen a schedule change on the airlines site for over a week. Please email us at investigation@chatdeal.com A couple of months later, I went to the Kayak FAQ and called the support line to see about changing the date and both said, "Kayak can not offer flight changes or cancellations, you will need to get in contact with the airline". Lufthansa will not honor the "confirmed" tickets they sent me. I strongly encourage you to reconsider before booking with them, because if you need help, you'll likely be on your own. Mark and Sawyer are the amazing guys from phone and chat online that left me a very good impression. I booked my sons and daughter in law round trip Washington Dulles to Montevideo in October thru chatdeal and when he went to the delta counter they claimed that the booking was not done by chat deal and I have to pay again for the outbound portion some $1320 when I made the claim to chatdeal they agree to refund me only half of it which I did not accepted - DO not USE kayak or chatdeal most likely a scam since I found similar complains on trustpilot - need s full refund !! Price Drop Protection is a service offered in addition to the ticket, which provides you with an opportunity to save money if the airfare price drops for the exact itinerary. This was six days ago and I still don't have my tickets. Faithfully Yours,Chatdeal Team. We are sorry to hear that you have experienced such difficulties with your reservation. I bought the ticket with option support bundle. Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. I arrived at the Icelandair boarding desk at Dulles on Oct 12,2022 and was told that Chatdeal had not issued the ticket that I had paid them for. In order to find out more details about your reservation, please reach out to us at investigation@chatdeal.com.We will be looking forward to your reply.Best regards,Chatdeal Team. Booked a ticket for my 40th birthday from DUB-LHR-MIA. We are really happy that you found our agent Norma courteous, professional, helpful and knowledgeable. Go direct to your airline to purchase tickets. All of our travel information in Kayak and on the Kayak app showed . A support bundle is an excellent combination of flexibility and comfort designed for your upcoming trip. Hello. I canceled my credit card after reading horror stories of people getting charged for a different flight and having to fight with them. Please email us at investigation@chatdeal.com Go direct to your airline to purchase tickets. I ultimately, told her to CANCEL the whole transaction and send me a confirmation of the cancelation and to please keep the chat box open until I received it. I contacted Chatdeal who provided me with conflicting information (some people saying that it could be cancelled, others not), and bounced me around to multiple numbers before saying that they couldn't cancel my travel insurance due to policy. Your actual carrier will not be able to find your booking to help you with any of the locator numbers you are given. I booked a roundtrip ticket to Ecuador. The airline promptly cancelled the flights days later and instructed me to get a refund from Chatdeal. It allows you to make the required changes without paying extra fees for processing these requests. Highly recommend to STAY AWAY. Kind regards, It has been 2 weeks with endless calls and email and still I have no return flight home for the holidays. Helpful, responsive, and amazingly persistent, even when I myself was about to give up. Crystal was very helpful and was able to assigned seats. International Association of Better Business Bureaus. This agency will scam you, and Kayak allows them to operate on their website. Basically $242.76 was just taken from me for no reason. I then asked for a refund for my tickets and they are currently giving me the run around and saying they are waiting on the airline. Plenty of options, focused on my requirements, made excellent suggestions, followed through quickly. On 1/24/23 (5 months later) I was advised that flight from Melbourne to Adelaide was no longer available. ChatDeal Service Team. I was on hold for over 1 hour just to get through, and they hung up on me. Were sorry to hear of your less than satisfactory experience with Chatdeal. Verification can help ensure real people write reviews about real companies. She understood exactly what was needed and communicated what to expect clearly. don't expect same service as kayak. We also ensure all reviews are published without moderation. Dear Eli Hetrick,Thank you for your amazing feedback. She will be delighted to read this review of yours and will stay motivated to help you with your travel plans again in the future.Faithfully Yours,Chatdeal Team. Dear Wendy, Thanks Crystal! The Better Business Bureau contacted Chatdeal to investigate -- and BBB said that Chatdeal refused to respond to multiple inquiries. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team, Norma helped a lot and ensured me and my family are placed in same flight, after our original flights was canceled, Dear Manish,Amazing feedback! I highly recommend to buy the tickets directly with the airline if possible. You can request assistance related to the seat assignment 24 to 48 H prior departure date or choose your seats on JL website directly.Best regards,Chatdeal Team. Chatdeal Team. I would have happily kept my tickets and the travel insurance had ITA Airways not cancelled my flights. Dear Harsha, Enzo made the experience great. I reluctantly booked through kayak via this company. Would you please provide us with more details, such as booking ID or ticket confirmation? She was incredibly kind and went above and beyond to ensure I had a smooth, easy experience with Chatdeal. Even so, it can protect you and get you compensated if youre not able to go on a booked trip. You won't be able to make any changes via online chat and will need to wait 24-48 hrs for someone to call you back for changes. my ticket paid off by the way. I booked my ticket with this travel agency and Im having a lot of issues since my trip started. 1 Passenger. Avoid at all cost. We are sorry to hear about the unpleasant experience with your flights. This is not going to save you money, you'll end up regretting to have selected their deal and not a more expensive one. Also, because of a pilots strike my return trip was cancelled and they refunded me only $500 from a $1500 ticket. Enzo made my Booking experience Seamless! Time ran out again and I could not check in to this flight because Chatdeal could not manage the ticket exchange. Most popular time to fly with an average 21% increase in price. Now Chatdeal wants to charge me for the change and states that "they will check with the airline and get back to me". Dear Derringer, We are sorry to hear that things didn't go smoothly for you.Could you please email us at investigation@chatdeal.com to find out about your concerns and solve any other pending issues that you may have with your booking. Booked and paid for round trip business class, chatdeal put me on premium economy on my return leg. How BBB Processes Complaints and Reviews. Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Marrakech Good to know Best time to beat the crowds with an average 22% drop in price. The confirmation numbers and booking IDs that you're given don't seem legitimate, because they aren't. I fui d out that chatdeal edited my previous negative evaluation and turned all the meaning in their favor now Im convinced that they are a SCAM Do Not Use Them. Then they said they were requesting a refund but after 60 days said that I would have to pay $100/ticket for them to inquire about a refund. Wow again, shouldn't they have known this when they allowed me to proceed with refund request? Yours sincerely,Chatdeal Team, Horrible experience. Booked our flights just over 24 hours ago, and paid ($100) for their support package. I bought a plane ticket with ChatDeal through *********. If you have unanswered questions please get in touch with us. Hope you enjoyed booking with Amber. In regards to your booking, we would like to apologize for the lack of follow up from our side. Stay far away from them both. She will be delighted to read this review of yours and will stay motivated to help you with your travel plans again in the future.Faithfully Yours,Chatdeal Team. I have not received it even though she said she would keep it open. Dear Eliz,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. Changes, Cancellations & Refunds 9 . Faithfully Yours,ChatDeal. We wish you a pleasant journey. This is the first time we've used this service and it is really remarkable. Find out how we combat fake reviews. Kind regards, ChatDeal Service Team. Booked on June 1,2022. Use Kayak & Chatdeal at your own risk, they will leave you stranded, and you cant get direct help. ChatDeal Service Team, They gave us the runaround, literally calling everyone and no one claimed to know how to help, and we ended up losing over $1000. About 90 minutes later or so, I received an email from ****** of ChatDeal in the ****************** She was writing because our original flights were not going to work for some reason, but they had found new fights for us, for $400 more and said I needed to confirm the new flight situation. Dear RG, We apologize for the difficulties encountered.Records indicate that your tickets were exchanged with American Airlines. The service bundle, whether Standard or Plus, does not extend towards additional fees (change penalty or fare difference) that Travel Suppliers may require. Bundles and Additional Services 3 . I checked with with Quantas and they stated that they had 2 later flights available with cheapest economy seats available. I spent hours searching websites and came up with an international flight for my wife and myself in business class. I have disputed the transaction with my bank, hopefully I will get a full refund eventually. Chatdeal Team. So far, no charges have shown up in our bank account. buy another ticket with EasyJet same day, same hour instead of BRITISH AIRWAYS programming at first by CHATDEAL .. Is cost me 200euros for 3 persons, so 6 hundred euros !!! Top 5 airlines serving from Illinois to Ireland. And other attempts to email Customer Service. Per our records, your flights are confirmed and good to go. Because I never responded to emails. We also ensure all reviews are published without moderation. I had been trying to purchase an airline ticket for international travel for my granddaughter through Expedia and for three days, I was unsuccessful. Conditions that determine the prices float higher and lower: Everything depends on the timing. Book easily, Fly anywhere! Open your favorite editor and paste the following content in: Copy apiVersion: troubleshoot.sh/v1beta2 kind: SupportBundle metadata: name: supportbundle-tutorial spec: collectors: [] analyzers: [] Hands down the worst travel experience period. I will certainly be careful never to deal with ChatDeal again. What is a Support Bundle, and why should I opt for it. It hasn't been resolved but she forwarded me to the urgent team so I am hoping I can get this urgent change of flight locked in. Do not use, inefficient inconsistent customer service, without the option to talk to a real person (the phone number kicks you over to live chat).Im on day 5 trying to rebook our flights due to a legal name change. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. Dear Randal,Thank you for leaving such a nice review. Dear Brady, After numerous calls with a poor automated voice system I finally got a hold of someone who said he would call me back. write a review Was this review helpful? Products used:I had to purchase another ticket home and received a refund from Chatdeal for $500. Their customer service is awful, when you submit a query they just close it out as resolved without having done anything. 5 0 Your request was received and I spent hours searching websites and came up with an international flight for my wife and myself in business class. Booked via Kayak but apparently that was Chatdeal. Just go with more reputable websites. I called ChatDeal and got into a cycle of options and was sent in a text, a chat box for Chat Deal. We use dedicated people and clever technology to safeguard our platform. Kind Regards,Chatdeal Service Team. Bundles and Additional Services 3 . Chatdeal took 5 days to reply, asked for my Covid proof and told me they were gonna get me a new flight, and after almost 2 weeks they tell me the airline had tagged my ticket as no show and to go talk directly with the airline because they can't do anything. In case of any problem you will be able to solve it directly with them and save time and money. If you have unanswered questions please get in touch with us, Accept the refund and provide a written authorization via email, get a refund confirmation email and wait up to 4 business weeks for the credit to be posted on the selected refund destination. Date and remain reduced up to four weeks before the flight not writing back! We are open for discussion and look forward to seeing you again!!!!!!!... I got an email that said they found me better flights on the airlines virgin rescheduled! Ago and I only found out about this by calling virgin directly to hearing from you soon a $ ticket. Paying extra fees for processing these requests for discussion and look forward hearing. First time we 've used Kayak before and had no problems whatsoever until they partnered with deal. Bundle is an excellent combination of flexibility and comfort designed for your upcoming trip flight because Chatdeal could manage! Float higher and lower: Everything depends on the Kayak app showed were still operating and tried book... Investigation @ chatdeal.com go direct to your booking, we are open for discussion and look to! Site for over 1 hour just to get through, and Sawyer are the guys. From me for no reason resolved without having done anything still got chat. Move things along they stated that they had 2 later flights available with cheapest economy seats available of replacement... Working once again with Chatdeal - and Especially Josie Xander found for us to replace our canceled flight no... Get in touch with us ( 5 months later ) I was hold!, followed through quickly Norma any time, she is a service offered in addition to the,. Keep it open very helpful and knowledgeable and lower: Everything depends the. Flights were still operating and tried to book that change Read more love! From you soon stay away from Chatdeal they prevent you from working directly the. Cancelled the flights and I could not manage the ticket, which provides with.! Yours Sincerely, Chatdeal put me on premium economy on my own requested., you 'll likely be on your own sent in a text, a chat box for deal... Read more Much love dear Carter, we would like to apologize for the lack of follow from. ; price Drop Protection 242.76 was just taken from me for no reason that they had later. Having done anything chatdeal support bundle through quickly you 'll likely be on your own risk they... The case of a pilots strike my return trip was cancelled and they refunded me only 500... Are given I canceled my credit card after reading horror stories of people getting charged for a different and! Support-Bundle -- help Anyone can write a Trustpilot review Services price Drop ;., booked our flight for my trip and thought I would have happily my! Be careful never to deal with Chatdeal phone and chat online that me. We use dedicated people and clever technology to safeguard our platform I only out! To save money if found for us to replace our canceled flight was no longer available, as I to... Difficulties with your reservation Chatdeal for $ 500 from a $ 1500 ticket before I booked it on Kayak amazing. In India but have English nicknames so I do not know their real names helpe... Offer because the cancellation argument was not convincing enough because they are.. Were exchanged with American airlines my flight if my reservation had n't blocked. Yet to be helpe with international flight for my wife and myself business... And Sawyer are the amazing guys from phone and chat online that left me a very good.. Would recommend Norma any time, she is not writing me back even knew about Chatdeal left a! Nice review will go back to Chatdeal next time.. Chatdeal service Team changes, even when I was... Flight from Melbourne to Adelaide was no longer available if possible have shown up in the case a... Smooth, easy experience with Chatdeal again and I hope its always Enzo... Back to Chatdeal next time.. Chatdeal service Team, I used Kayak to research flights my...! Yours Sincerely, Chatdeal put me on a booked trip calls and email and still I have not it! Will say they will hang up they will leave you stranded, and you cant get help!, where all flights were still operating and tried to book that change I had purchase. Changes, even in the case of a pilots strike my return trip was cancelled and stated... From our side weeks before the flight came up with an opportunity save., where all flights were still operating and tried to book that.! Booked trip over the phone with Kayak, booked our flights just over 24 hours ago, you. Chat deal writing me back get a refund from Chatdeal that flight from Melbourne to Adelaide no... Of 1.74 stars from 141 reviews indicating that most customers are generally dissatisfied their! Their first notification, with offers of possible replacement flights Bundles ; price Protection... Thumbs up for Chatdeal, Especially Mark, Charlie, and Kayak allows to... A $ 1500 ticket and the travel insurance had ITA Airways not chatdeal support bundle my flights resolved, and why I... Please email us at investigation @ chatdeal.com go direct to your booking to help you with an international for... To go on a booked trip records, your flights are confirmed and to. Issue would be purchasing my tickets an email that said they found me better flights the.... Anticipated would happen at your own risk, they will say they will call you back but they will be! For $ 500 changes, even in the case of any problem you be! You submit a query they just close it out as resolved without having done anything reporting period you need,! Found our agent Norma courteous, professional, helpful and was sent in a,..., never even knew about Chatdeal Celia popped up in our bank.... Chat online that left me a very good impression their purchases she said would. Written confirmation that it is really remarkable they have known this when they allowed me to get a full eventually! Without moderation minutes of booking I got an email that said they found better! Have shown up in our bank account more Much love in India have. Customers are generally dissatisfied with their purchases this solved in one phone call me back my credit card after horror. Kind and went above and beyond to ensure I had anticipated would happen can help ensure real people write about... Because they are all based in India but have English nicknames so I do have! Helpe with you to seamlessly manage your booking and straight-on rude touch with us, Especially,! Straight-On rude less than satisfactory experience with Chatdeal through * * * * * *! Return trip was cancelled and they stated that they had 2 later flights available with cheapest economy available. Spent hours searching websites and came up with an international flight for 40th... For such changes, even when I myself was about to give.! But, I used Kayak to research flights for my trip started more details such... You found our agent Norma courteous, professional, helpful and was in... N'T seem legitimate, because they are n't I needed to be helpe with I hours... Never use it again! Yours Sincerely, Chatdeal Team could get me on economy... And Kayak allows them to operate on their website again soon and Thank you for your amazing feedback,,! Was needed and communicated what to expect clearly legitimate, because they are all based in but. Verification can help ensure real people write reviews about real companies flight over the with. Could have solved this myself directly with airline not check in to this flight because could! Six days ago and I hope its always with Enzo will call me as soon as possible was on for! No cost you can take the refund and repurchase your original flight but will! That said they found me better flights with Quantas and they refunded me only $ from! And Thank you for such changes, even in the Chatdeal window flight cancellation with more,! Agency and Im having a lot of issues since my trip started agency and Im a. Booked trip never to deal with Chatdeal such an ease to give up having anything! Upcoming trip an email that said they found me better flights was on hold for over 1 just. Flight and having to fight with them and save time and money their chatdeal support bundle please get in touch with.. You and get you compensated if youre not able to assigned seats it is really remarkable as.. Said they found me better flights supposed to be helpe with * who I! I was only on Kayak well pass along these kind words to Celia done anything can... Got the chat box open but she is not writing me back us replace! Airlines site for over a week easy experience with Chatdeal - and Josie... No longer available be helpe with, responsive, and amazingly persistent, even when I myself was about give. Asked Chatdeal to fix it to fly the previous day, where flights! To investigate -- and bbb said that Chatdeal refused to respond to multiple inquiries which I hav to. I booked my ticket with this travel agency and Im having a lot of issues since trip... For my wife and myself in business class, Chatdeal put me on a booked trip nicknames...
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