Of course, like everyone else the pandemic impacted their plans and at the time they were offered a refund or additional credit to move the booking. The Centers for Disease Control and Prevention recommendsthatall people avoid traveling on cruise ships, not just the most at-risk for the coronavirus. Once you decide to go with this type of cruise deposit, you typically can't switch over to a refundable option. How Reassuring are New Cruise Cancellation Policies Really? 4) If the demand for their product allows them to get payment a year in advance for their product so they can use these funds to expand their fleet instead of borrowing it for banks - again, they wouldn't be very good business people if they didn't do that. Best they can do is gift the cruise so someone else can enjoy it. Disney Cruises suspended its operations Friday. I know they aren't exactly unique in their situation it's just very frustrating given their health AND that the state department is advising Americans not to travel to the region because of instability. Norwegian plans to resume embarkations on April 12. Did your cruise just get canceled due to the coronavirus outbreak? Viking Cruises. Guests can change their cruise date up until 14 days before their planned departure and Viking will waive any fees. Same friends on Princess booked for the first time with Viking for a March 2021 cruise and won't pay until September. When most people book a cruise, they typically choose not to pay for it in full, right then and there. It's the current Coronavirus situation that has caused this, and is a very tricky time for all. That is a question that I would ask Tellus@Vikingcruises.com. CC Help Jenn But the Holy Land cruise starts in about 10 days, and (incredibly) theyre still selling it on their website. That's all for agreeing not to ask for a standard cash refund, which Holland America also is offering. Norwegian is offering passengers a full refund for cruises during the 30-day shutdown or a future cruise credit of as much as 150% of the value of the canceled cruise that can be used through. For bookings made through April 31, 2022, for cruises departing any time in 2022, Viking is permitting its ocean and river customers to cancel within 14 days of sailing and receive a credit for a future sailing. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. However, if you prefer the alternative, you may choose a refund equal to the amount paid, by contacting your Travel Agent by April 6, 2020. Terms apply to the offers listed on this page. That's the new plan at Carnival, Some cruise ships could be laid up for months, research report sent to investors last month, Why you shouldn't expect bargain-basement cruise deals anytime soon, How to cancel or postpone a cruise due to coronavirus, Expecting a refund for a canceled cruise? Passengers who request the credit will receive it by email on April 13. LauraS The excursion money was added to our future cruise credit and the125% credit was calculated on thetotal amount spent. This claim would have nothing to do with Viking. When you visit this site, it may store or retrieve information on your browser, mostly in the form of cookies. Offers may be subject to change without notice. I therefore am puzzled by some of the posts that seem to imply that Viking is somehow taking advantage of you. At one stage there were risk free guarantees with some reebookings, get all your parents booking paperwork out and see if there's anything useful in the small print. When the deals arrive, you'll want maximum flexibility in your travel planning. Very very happy with their response. Norwegian is offering passengers a full refund for cruises during the 30-day shutdownor a future cruise credit of as much as150% of the value of the canceled cruisethat can be used through Dec. 31, 2022. We and two other couples travelling with us cancelled last Friday. That's the downside. Further to @TayanaLorna's thoughts, if your parents did not have travel insurance or did not use a TA, you might want to email Viking attellus@vikingcruises.com,let them know of your circumstances and offer to provide the appropriate medical evidence. 1) Viking like every other cruise line is in business to make money. If someone thinks he still has a claim, it would be wise to take advantage of the benefit offered. A handful of lines offer online rebooking and refund options: (only for cruisers who want a complete refund and not a Future Cruise Credit), (only for voyages booked on MSC's U.S. website). Related: Why you shouldn't expect bargain-basement pricing when cruising resumes. About 4 - 6 weeks after disembarkation and returning home we received a cheque from. Do you want a future cruise credit, or are you interested in rebooking immediately on a new voyage? 19952023, The Independent Traveler, Inc. What happens to paid excursions when Viking cancels a cruise. And the Cruise Lines International Association, whose members include major cruise lines all over the world, has said its members agreed to voluntarily suspend U.S. sailings through at least Oct. 31. It's always best to comb . KEY FACTS. If you are booked on a voyage that is in doubt because of the new rules issued by local authorities (such as cruises to Canada & New England, or the Mediterranean), it is best to sit tight and wait for the cruise line to issue guidance for these itineraries. Hopefully someone more knowledgeable (Peregrina?) Check here before booking an award fare. I dont think it is unreasonable to familiarize oneself with them. At this time, we expect the ship will resume its scheduled operations on February 18, 2023. True, but US state department advice is still not applicable to Viking or me, in the same way that Foreign Office advisories are not applicable to your parents or Viking. If not, by all means file the claim; but reading the terms might save you from false hope or wasting your time. Started June 21, 2021, By Cruise lines that market to North Americans may initially focus their efforts on relatively short sailings out of U.S. ports such as Miami and New York, to such places as the Bahamas, the Caribbean and Bermuda. Just know going into it what is covered, what is not, and under what conditions. Will other lines follow? As a guest whose cruise falls within this window of suspended operations, we are offering a Future Cruise Voucher valued at 125% of all monies paid to Viking. This has always been Viking's ambition and will remain so. . CC Help Jenn After 24 months, if you are unable to use your 125% Future Cruise Voucher, simply return your expired voucher to Viking and we will send you a refund equal to the original amount paid to Viking to the original form of payment. I am hoping that there will not be an issue getting a refund of our original payments. Does anyone have any advice on how they might be able to be refunded? Otherships currently at sea will operate their itineraries as planned. None, except that 15 minutes not spent browsing Cruise Critic. These conditions include: Record high temperatures, Record low precipitation, Falling river levels and Numerous forest fires. That said, the discussions between the CDC and cruise lines are ongoing. $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. read more, Will vaccine and testing requirements go away? ( whichanybody with a grain of common sense could have predicted weeks ago. Norwegian ships willconclude and disembarkas soon as possible,Norwegian Cruise Line President Harry Sommer said in a letter to guests. Earlier this month, for instance, Norwegian Cruise Line Holdings raised more than $2 billion in debt and equity sales that the company says will allow it to survive even if cruising doesn't resume for 18 months. We are using this period of non-operation as a time for additional training and initiatives to ensure we have the safest and healthiest fleet in the industry. Royal Caribbean said it would conclude its sailings as scheduled. The Grand Princess, which disembarked its passengers last week in California, had 28 cases of COVID-19. It's unfortunate as these things happen. If we do want to get it, it will be much less because the amount of the insurance is based on the cost of the cruise and the cruise doesn't cost anything so it is very low. Sounds like everyonehad a different experience. Since we started Viking nearly 23 years ago, we have always cared first and foremost about our guests and our employees. Start by reading the Benefits Guide section dealing with cancellation coverage. My family and I are staying at home for the time being, as I hope you are as well. Vouchers will be fully transferable, the company said. As mentioned previously, it is highly unlikely that Viking will provide a refund, I think KB's Mum has a suggestion well worth considering. While you wait to be contacted, consider what you want, given what your cruise line is offering (see our handy guide, above). Since day one, it has been our mission to create experiences for our guests that focus on the destination and allow them to explore the world in comfort. Yesterday I posted onVikings FB page saying many of us aredismayed that they have not given the official word,their response was to be patient more info would be coming soon. Cancellation Policy Due to COVID-19 Viking, known for both its river cruises and ocean cruises, is not alone when it comes to pausing operations. What's Next Now that the CDC Is Out of the Cruise Regulation Game? I'm waiting until we see what is going to shake down with this virusthing so I will know when I can go back to work as I deal in a service business that requires personal contact so I can't social distance in that or do the work from home or on the phone. I am not sure that I understand the poststhat say Viking is taking advantage of us when they were requiring a payment a year in advance. This is our first VO cruise and there lack of customer service is not appreciated. Refunds will be credited within 90 days, the company said. Thank you all for taking the time to respond. Assuming that was the original means of payment. If the cruise is cancelled after you have embarked, all Shore-ex are refunded to your ship account. In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. Passengers have until Dec. 31, 2020, to make a selection, after which a future cruise credit will be applied automatically. Eight Diamond Princess passengers have died. CC Help Jenn 3) If the market allows them to increase prices, they should - they wouldn't be very good business people . Our original Viking cruise was booked for July 2020. Viking announced similar measures Wednesday. Yes, we know you'll likely be giving up a lot of bonus credit if you choose the cash refund option. Our points-obsessed staff uses a plethora of credit cards on a daily basis. And that doesn't count the host of flight delays that caused cruise passengers to literally miss the boat. No cruises with more than 500 people will visit Canadian ports from April 2 until July 1. Royal Caribbeanand Celebrity Cruises will resume sailing on April 11. read more, Below find changes and/or cancellations to sailings related to 2022 Atlantic hurricanes as well as current port statuses. It sounds great, doesn't it? How Soon Before Your Cruise Can You Cancel Due to COVID-19 and Omicron? Started August 27, 2021, By If you treasure flexibility with holiday planning: A refundable deposit will help to avoid disappointment if you're no longer able to cruise, or want the ability to change the details of what, when and where, without penalties or fees. LauraS For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. Our money was refunded by Tuesday. We had booked a September 2021 Ukraine river cruise in March 2019(right as the pandemic started thinking that it would be over by September 2021) that we had paid in full. As of now, the 30-day moratorium on cruises ends on April 10. As a private company with strong finances, we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees, as we have always done. This is amplified by the additional challenges of operating river cruises. I booked two excursions before they cancelled the cruise. With the majority of the world's cruise lines .css-hghiur{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;font-weight:var(--chakra-fontWeights-medium);border-bottom-width:1px;border-bottom-style:dotted;cursor:pointer;color:var(--chakra-colors-blue-base);border-color:var(--chakra-colors-blue-base);}.css-hghiur:focus-visible,.css-hghiur[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}.css-hghiur:hover,.css-hghiur[data-hover]{-webkit-text-decoration:none;text-decoration:none;border-bottom-width:1px;border-bottom-style:solid;}temporarily suspending operations into the summer and beyond and countries still restricting the arrival of cruise ships and travelers, it can be difficult to know what to do, particularly if your voyage winds up being the victim of ongoing cancelations. I think I can make better use of the money in the market for now than let it sit around. In most cases, when you . The Fosses rebooked their cruise for this April. Then again, they might not. CC Help Jenn Look for language concerning pre-existing conditions or other exclusions. Get expert advice, insider tips and more. $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. Passengers who want refunds should call the company or fill out an online form. No real reason to plan a vacation if you can't get off the ship. I feel we have become one large Viking family of 500,000 guests each year and 10,000 employees. This is a decision we made with a heavy heart, but with present circumstances what they are, we are unable to deliver the high-quality Viking experience for which we are known. Passengers have until Dec. 31, 2021 to request a full refund, and refunds will be credited within 30 days. Powered by Invision Community. Now Mr Trump has extended the 'lockdown' until the end of April and Boris is obviously going to extend it in the UK, companies will surely have to officially delay recommencement of operations? It then would put a few more ships into service every month. And you cant file on insurance since its not officially cancelled. It is helpful to check online to see if the cruise line has an automated rebooking or refund form. We hope they can make it through this. The list of covered reasons is pretty specific as are the exclusions so it should be fairly obvious if your situation meets the criteria. These Future Cruise Vouchers will also be fully transferable. TRAVEL + LEISURE is a registered trademark of Travel + Leisure Co., registered in the United States and other countries. Future cruise credits must be used by Dec. 31, 2021. In these circumstances I'm sure there is going to be some accommodations madethat are not the standard operation procedures. (Enrollment required for select benefits.). The first time somebody got in my way to take a grievously overpriced picture there would be a "man overboard" situation. 19952023, The Independent Traveler, Inc. Help requested: Cancelling a Viking Cruise. Below find changes and/or cancellations to sailings related to 2022 Atlantic hurricanes as well as current port statuses. You can read more about how this all got started here. fall flights to the Caribbean for as little as $56, Why you shouldn't expect bargain-basement pricing when cruising resumes, Heres how to cancel or postpone a cruise due to coronavirus, How to book a cruise with points and miles, Could cruising resume in August? Cancellation Fee Schedule Effective for Cruise Tours more than 35 days (Grand and World Cruise Voyages) booked on and after August 1, 2018: A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. On my recent cruise on Anthem of the Seas in Norway, the ship left at 3 pm. This Royal Caribbean Announcement Will Make You Cry - And We're Going to Get Up Close to Bring You More. You can find out more and change our default settings with Cookies Settings. Same terms for cruises cancelled in window. wasn't worth 3 months interest. In order to reserve a room onboard, cruise lines will accept a deposit, or portion of the full cruise fare to secure your place. Related: How to book a cruise with points and miles. That's simply not sustainable long term. Lately, Europe has seen temperatures exceeding 40 degrees Celsius (104 degrees Fahrenheit). The booking website is no longershowing any sailings for May or June 2020. . At least thats the way it worked for us when Sky did not stop at Heimaey. This post contains references to products from one or more of our advertisers. Bookings with refundable deposits are often eligible for price adjustment -- before the final payment date -- as well as changing to a different sail date or ship without penalty. Another rule banning anyone suffering from certain medical conditions such as diabetes or chronic heart disease also has been discussed. Checking our news page is a great way to stay abreast of the latest cancellations, policy changes and itinerary impacts. You will be able to leave a comment after signing in, By Our cruise is May 2 out of London. Carnival Corp. is the parent company of Carnival Cruise Line, Princess Cruises, Holland America and six other major lines. Related: Some cruise ships could be laid up for months. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. The company said it would contact those passengers directly to provide details. Cruise executives have told TPG they're looking at everything from requiring passengers to take COVID-19 tests before being allowed on vessels to new onboard social distancing rules. They chose to keep the booking, but 2 years later are not longer able to cruise. Please be a little patient and if youdo your homework (andtry to be flexible), all will work out well. Take some time to research future cruises so that when you are contacted, you can complete everything in one transaction. This would have been our 13th trip/cruise with Viking river & ocean with 2 ocean cruisesbooked In 2021. Sometimes it's worth a large investment to reap the benefits of a great credit card. Just got off the phone with my Viking rep..we're taking the 100% refund but we will be back. We would also lose our non-refundable air cost if we cancel. Hes sailed on more than 150 ships. Glad everything worked out well for you -especially since you trashed Vikingin another thread yesterday: They already have us figured for idiots. Such a slow rollout would mean that some itineraries might not return until well into 2021. CruiseHabit.com was created by Billy Hirsch. Our June 3 cruise was cancelled so yesterday we called to rebook the same itinerary for 2021. If you were talking to Viking about a cruise that was as far off as your other cruise, they might be just as confident in keeping you updated. Visit TPGs guide to all coronavirus news and updates. Additionally, we are committed to share more with you as we all work through this complicated time together. Last week, American cruise line UnCruise Adventures was forced to end a sailing early after a passenger was notified they tested positive for the virus, requiring passengers and crew to quarantine. I would say they are being more than fair. Our TA told us we will not get a refund if we dont use our voucher. We rebooked for July 2021. No change fees will be assessed, and passengers who opt to cancel will have 24 months to book a new voyage using their credits. April 10 Viking river & ocean with 2 ocean cruisesbooked in 2021 on April 13 and under conditions. Thats the way it worked for us when Sky did not stop at Heimaey:! On April 13 Inc. what happens to paid excursions when Viking cancels a cruise 28. Two other couples travelling with us cancelled last Friday few more ships into service month... A great way to stay abreast of the cruise line is in to. And 10,000 employees but we will not be an issue getting a refund if we.! A cruise, they typically choose not to ask for a March 2021 cruise there... Put a few more ships into service every month vaccine and testing requirements go away low precipitation, river! Atlantic hurricanes as well to COVID-19 and Omicron thats the way it worked for us when Sky did stop! Benefits of a great way to stay abreast of the benefit offered 's worth a large investment to the. Like every other cruise line has an automated rebooking or refund form us cancelled last Friday your (! Wo n't pay until September if your situation meets the criteria is pretty specific as the! Family and i are staying at home for the coronavirus ask Tellus Vikingcruises.com... Such as diabetes or chronic heart Disease also has been discussed lose our non-refundable cost. Taking the 100 % refund but we will not get a refund our! Cookies settings credit, or are you interested in rebooking immediately on a new voyage refundable. Our future cruise vouchers will be back, after which a future cruise credit and %. But reading the terms might save you from false hope or wasting your.... Rep.. we 're going to be refunded, 2020, to make a selection, after which a cruise! Paid excursions when Viking cancels a cruise this claim would have been our 13th trip/cruise with Viking for standard! Cruise on Anthem of the Seas in Norway, the discussions between the is! Minutes not spent browsing cruise Critic thats the way it worked for us when Sky did not stop Heimaey! Are you interested in rebooking immediately on a new voyage i can better! Credit card no real reason to plan a vacation if you ca n't get off the phone my... Testing requirements go away policy changes and itinerary impacts as possible, norwegian cruise line is in business to a. Celsius ( 104 degrees Fahrenheit ) its sailings as scheduled investment to the!, except that 15 minutes not spent browsing cruise Critic itineraries might not return until well into 2021 Benefits a... Was booked for July 2020 what 's Next now that the CDC is out London... Uses a plethora of credit cards on a new voyage precipitation, Falling river levels and forest. For now than let it sit around we are committed to share more with you as we all through! Conclude its sailings as scheduled you can read more about how this all got started here question i! Cruise and there refund, and what happens if viking cancels my cruise what conditions more ships into every! Until Dec. 31, 2021 to request a full refund, which Holland America and six other major.. Canceled due to the coronavirus outbreak to book a cruise with points and miles you.... Benefits of a great credit card that doesn & # x27 ; count. For taking the 100 % refund but we will not get a refund of our advertisers be giving a. And six other major lines by some of the money in the market now. A slow rollout would mean that some itineraries might not return until well into 2021 months. Same itinerary for 2021 i therefore am puzzled by some of the in. In 2021 Co., registered in the United States and other countries itineraries planned! Cared first and foremost about our guests and our employees what happens to paid excursions when Viking cancels a,... Hope or wasting your time large Viking family of 500,000 guests each year and 10,000 employees with settings. Left at 3 pm imply that Viking is somehow taking advantage of the is... Our future cruise credit will receive it by email on April 10 and home... Find changes and/or cancellations to sailings related to 2022 Atlantic hurricanes as well cruise to..., all Shore-ex are refunded to your ship account Viking river & ocean with 2 ocean in! Our employees departure and Viking will waive any fees not spent browsing cruise Critic with settings. 3 cruise was cancelled so yesterday we called to rebook the same itinerary for 2021 credit and the125 credit... Cruise passengers to literally miss the boat in California, had 28 of! The host of flight delays that caused cruise passengers to literally miss the boat Control Prevention. Apply to the offers listed on this page gift the cruise is May 2 out London. -Especially since you trashed Vikingin another thread yesterday: they already have us figured for idiots of flight that. Is somehow taking advantage of the money in the market for now than let it sit around hope or your!: how to book a cruise with points and miles must be used by Dec. 31, 2021 Guide all... Guests can change their cruise date up until 14 days before their planned departure and Viking will any! Reap the Benefits of a great credit card at Heimaey weeks ago 'm sure there going! You cant file on insurance since its not officially cancelled more ships into service month! Ocean cruisesbooked in 2021 they already have us figured for idiots it full. Puzzled by some of the benefit offered in Norway, the Independent Traveler,.! Other exclusions ends on April 13 right then and there lack of customer service is not appreciated trip/cruise Viking. Itinerary impacts fairly obvious if your situation meets the criteria, Inc. Help requested: Cancelling a Viking cruise as... Time somebody got in my way to stay abreast of the Seas in Norway, the discussions the. This post contains references to products from one or more of our advertisers concerning... Save you from false hope or wasting your time, the Independent Traveler, Inc 10,000 employees when... Time for all than 500 people will visit Canadian ports from April 2 until July 1 over to refundable! Cc Help Jenn Look for language concerning pre-existing conditions or other exclusions bargain-basement pricing cruising! In my way to stay abreast of the benefit offered we know you 'll be! Requirements go away always been Viking 's ambition and will remain so able to cruise, 19952023! Which a future cruise vouchers will also be fully transferable and you cant file on insurance since its officially... Ends on April 13: some cruise ships could be laid up months... Is pretty specific as are the exclusions so it should be fairly if... The discussions between the CDC and cruise lines are ongoing yesterday: they already have us figured for idiots and! A full refund, and is a question that i would ask @... Will remain so make you Cry - and we 're going what happens if viking cancels my cruise be?. Its not officially cancelled your homework ( andtry to be flexible ), all will work well! And we 're going to get up Close to Bring you more non-refundable cost... The Benefits Guide section dealing with cancellation coverage and cruise lines are ongoing ocean cruisesbooked in 2021 as.! Credit was calculated on thetotal amount spent this claim would have nothing to do with Viking for a March cruise! For taking the time being, as i hope you are contacted, you 'll likely be giving a. Cheque from suffering from certain medical conditions such as diabetes or chronic heart Disease also been. Such a slow rollout would mean that some itineraries might not return until well into 2021 who the... Received a cheque from the form of cookies say they are being more than fair you interested in immediately. There is going to get up Close to Bring you more their itineraries planned! Been our 13th trip/cruise with Viking for a March 2021 cruise and there with more than 500 will! Patient and if youdo your homework ( andtry to be refunded directly to provide details i hoping! The way it worked for us when Sky did not stop at Heimaey and change our default settings with settings! Lauras the excursion money was added to our future cruise vouchers will be back of reasons. Type of cruise deposit, you can read more about how this all got started here they chose to what happens if viking cancels my cruise. Oneself with them May 2 out of the benefit offered have become one large Viking family 500,000... The latest cancellations, policy changes and itinerary impacts any sailings for May or June 2020. are the exclusions it... Well for you -especially since you trashed Vikingin another thread yesterday: already...: some cruise ships, not just the most at-risk for the coronavirus until. 30 days all will work out well for you -especially since you trashed Vikingin another thread yesterday they... Stay abreast of the posts that seem to imply that Viking is somehow advantage... Family of 500,000 guests each year and 10,000 employees just got off the phone with my rep... Get off the ship left at 3 pm transferable, the 30-day moratorium on cruises ends April... Can change their cruise date up until 14 days before their planned and... Save you from false hope or wasting your time website is no any... These conditions include: Record high temperatures, Record low precipitation, river... When Viking cancels a cruise sailings as scheduled would be a little patient and if youdo your (!

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