They don't offer it. Reviews (0) Register or Use a social log in . ", Resolving customer complaints are important to succeed in business. You can also find this information in the Purchases section. Contact Customer Service Long story short, they claimed that they NEVER got the item, all 6 item, were LOST! I'm the person who doesn't like hassle and just say " Let it go, Let it go" On telling them to refund me my ** Zara Intidex - Refund not received And I received my parcel on ** itself. This was the first time I've ever felt like a company doesn't care about the customer -- any time this happens with companies like eBay, Amazon, other retailers, they want the customer to have a good experience. it is March now. Create an account to follow your favorite communities and start taking part in conversations. At this . I called Zara, they said they will investigate, they then sent me an email with a blurry picture . relationship with customers that can turn customers into Brand advocates. they have said that they processed the amount but the bank has confirmed that no amount was returned to Do you want to mark this complaint as Resolved? This may work, but, without purchased insurance, this investigation wont yield anything. Resolution Demanded: When we requested the cashier that we why should we pay higher than what is mentioned they said its human error on their party. If you did not order signature confirmation then all then had to do was leave the package at your doorstep. Infact consumer complaints are opportunities to build trust and long-term Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. Closed. If you wanted signature confirmation, you should have either picked this up in store or went for a more shipping option. Look for a notice of attempted delivery. I got a refund! Shipping and order status. I returned an order from Zara and on *th may I received a mail that refund has been initiated but It is high time now that I have not received the refund Zara - Refund not given As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions. Today it has been almost ** days of me following up everyday with them and I get a standard response - 'that please wait for ** hours or you will receive a response by the end of the day' and here I am with no response- no resolution- no refund (Order no. Read more 15-45 days. And dispute the charge with the CC company. It was delivered on time (January **, ****). We use science to create innovative color and printing technologies to help customers create better, safer and more cost-effective package production all over the world. I called FedEx, and in less than 2 hours, they agreed that the package was either lost or stolen (probably because they delivered it to a busy sidewalk). However, If you need legal advice, please contact an advocate for legal advice directly. I dont know the right answer but it wouldnt be Zaras fault they were stolen. Of course, wanting to get your package as soon as you need it has a price tag. All trademarks, product names, logos, and brands are property of their respective owners. For more information, please see our I've never had to work this hard to get my money back for something I didn't receive. You will have to make a claim with Fedex. I had ordered a coat from Zara.com on **rd Jan ****. Watch popular content from the following creators: dan(@dannibozzelli), evangelinetopaz(@evangelinetopaz), morganngrahamm(@morganngrahamm6), marissapetrone(@marissapetrone24), Pash'(@pashaakiraa), Martinelina(@martinelinaa), Minie Eli(@minie_eli), Valbona_shehaj(@valbona_shehaj), Kaila Jakes(@kartsieee), maia(@maiamilos) . Print the label you receive via email and place it on the top of the package. Zara.com 440 complaints 42 resolved 398 unresolved File a complaint to Zara.com Zara.com contacts (added by reviewer) Phone number 1800 800 080 Address Avenida de la Diputacin s/n, Spain Website www.zara.com Category Fashion & Shopping View full information Most discussed complaints We will verify your profile along with reference checks as a part of our on-boarding process. Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. "We can all fly as high as the dreams we dare to live..unless we are a chicken" ~ Anon. Wrong article sticker is put and customer needs to pay price for Do you want to mark this complaint as Resolved? Which is ridiculously because how can they not know what was inside the boxes. Thanks in advance to anyone that can help -- this place is awesome!! - Package marked delivered but never reached me Open Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. * Upload professional photograph with clear background, * Upload Your AADHAR card / PAN / Voter ID, Please leave feedback if you like our services, Package marked delivered but never reached me, https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/, Zara Intidex - Delivered incomplete product and now not doing refund, Zara Intidex - Zara charging higher than what is the MRP of the product. Is there anything I can do to get my money back? Discover short videos related to zara package delivery on TikTok. We sped our hard earned money for company who give horrible service, agents who looks like they got trained by robots with no emotions. caringexecutive 6 yr. ago Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. You will receive email updates on the status of your order. Join our community, read the PF Wiki, and get on top of your finances! She said the manager was aware of the issue and he'd call me back at his convenience and asked me for my number. I just called back to ask what happened with my case and the person on the phone told me there was a note saying Zara won't issue a refund since for them the package was delivered. Learn about budgeting, saving, getting out of debt, credit, investing, and retirement planning. We often link to other websites, but we can't be responsible for their content. Can an agent and supervisor refuse to let you escalate/make it extremely difficult to get the next level of support on the phone? Extrusion is a process used to create objects of a fixed cross-sectional profile. 0-14 days. Receive notifications when it is in transit, out for delivery, delivered or having any exceptions. You may get a call / email shortly from us. Closed. Can I contact Zara and demand a refund? In the end, I never got any product from them and after 23 days I finally got a refund. Discover short videos related to zara package not delivered on TikTok. All rights reserved. We support businesses as much as we support consumers. This isn't the first time that this happened. With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution. I placed an order. See if someone else accepted the delivery, unless you have health or safety concerns about doing so. File online consumer complaint from any state or district. I Don't Know Who That Is And The Order Never Reached Me. But they had not updated the delivery status online, and it still says the same Zara - Not getting refund Been over * months, havent received the refund of **** for the return of goods. Copyrights 2015 - 2016. Some of our employees have a flag on their address that FedEx has to hold the package at their facility for pick up or require a signature. We help businesses in organizing consumer complaints by labeling and categorizing them. "I am the last manager that will be contacting you. **, *** Has Been Delivered To Some Named Vijay Meena. Various trademarks held by their respective owners. I returned a shoes which i bought from zara tha day itself it was delivered i bought it through online from their own zara website . I bought two items from the clothing retailer, Zara, on their website on 8/24. Closed. It isn't there fault if it gets stolen if you weren't home. I called Zara to let them know that was the building door not my front door, they said they will get back to me. You should check our detailed article on how brands should Dispute it with your credit card company. Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums. Editor, Marcus Herbert. Has The Font On Louis Vuitton Items Changed Over The Years? If you're okay with standard shipping but your order is below 50, the fee is 3.95. A. Alice345 of CA. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Closed. MissionStatement Help. Voxya helps in identifying issues in your product or services. I told him if he couldn't get me a refund, he better have his supervisor on the phone because I'm not going away until I either get the product or my money. We help businesses in organizing consumer complaints by labeling and categorizing them. resolve consumer complaints Infact consumer complaints are opportunities to build trust and long-term Ltd , However, it beats me as to how they realized that something went wrong only after we complained. **, *** has been delivered to some named Vijay Meena. Zara Intidex - Delivered incomplete product and now not doing refund Press question mark to learn the rest of the keyboard shortcuts. You should check our detailed article on how brands should Chaki Sa filed this complaint against Zara on Jul 31, 2022. Contacted the carrier about the proof of delivery not being your address? You can take action based on time, type or urgency. I have called them. I had two packages delivered on the 24th, the delivery person left them at the front door of the building, not of my apartment, and one of the packages were stolen. I ask to speak to a manager, and at first she said she was the manager. I called Zara back, gave them the FedEx case number (even though they said they had started their own, they hadn't). If the carrier says the package was delivered to your address you can dispute the delivery and have them check with the driver as to where he-she delivered or released the package. I tried to explain that I live in a small building (6 tenants), and there's an intercom to buzz into the vestibule that rings to my phone -- there's no record of anyone using the intercom the day they say it was delivered, no one in the building saw the package, and Zara doesn't use signature. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. ***********). Sync data from ZARA emails ", Resolving customer complaints are important to succeed in business. The item was supposed to picked up within **-** hours. It is no secret that online shopping can be risky. The complaint has been investigated and resolved to the customers satisfaction. Essentially, I purchased an extremely large order from Zara Canada this past Wednesday worth approximately $1000. Resolution Demanded: Get ZARA delivery updates Receive notifications when it is in transit, out for delivery, delivered or having any exceptions. EDIT: Thanks for all the help and advice, folks! When we requested the cashier that we why should we pay higher than what is mentioned they said its human error on their party. Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. So they say one of our agents will look into it. Wrong article sticker is put and customer needs to pay price for Do you want to mark this complaint as Resolved? Voxya helps in identifying issues in your product or services. Zara's Packages Fax: +92 21 32590131, Call Timings: 9.00am to 5.00pm Monday-Saturday. Voxya helps in identifying issues in your product or services. I got my refund on 14th Aug 2019. Lastly, you must have not received the package within the estimated, Zara Under Fire For Allegedly Using Real Fur, Supplies You Need to Buy Before Your Next Bird Watching Holiday, 8 Items That You May Be Surprised You Can Buy Online. Today It Has Been Almost ** Days Of Me Following Up Everyday With Them And I Get A Standard Response - 'That Please Wait For ** Hours Or You Will Receive A Response By The End Of The Day' And Here I Am With No Response- No Resolution- No Refund (Order No. ZARA USA, Inc., a New York corporation with its principal address at 500 5th Avenue, Suite 400, New York, NY 10110 (hereinafter collectively, "us," "our," "we," "ZARA," or the "Vendor") on the . He said, "I am the last manager that will be contacting you. Also put a claim in with FedEx. Everyone has a boss. Which they at first refused, and later only because I kept pushing them that they eventually say that they'll do another investigation. Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums. How AfterShip helped Harrys scale by obtaining carrier data in one centralized place. Closed. Open. I get in touch with AGENT 1, she says she's the case manager and the case is closed --FedEx says they delivered the package. Featured review. Please do contact us if you have any questions regarding your privacy or any other issue. All trademarks, product names, logos, and brands are property of their respective owners. On 9/10, I gave them a call because I hadn't received the package yet. Refund / Credit for purchase, "The amount has been refunded by OYO. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. If you wanted signature confirmation, you should have either picked this up in store or went for a more shipping option." Zara https://www.zara.com. We support businesses as much as we support consumers. Track ZARA Order Status 1-855-635-9272 https://www.zara.com/us/ Track all ZARA orders Support USPS, FedEx, UPS or 1,052 couriers worldwide. Copyright 2023 AfterShip. https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/. Yesterday, 9/14, I call back because I hadn't heard from them. :O. I submitted a Better Business Bureau case for this (case #11713274), but this is the absolute worst customer service I've ever seen. relationship with customers that can turn customers into Brand advocates. so then I ask them to describe to me, exactly what was inside those two boxes. https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/. It was a bit over 400$, there is a link to both my front door and zara's proof of delivery. Our Quality Policy Even though the tracking shows it had ARRIVED. F-202 Shad # 03, S.I.T.E, Isn't the company that's shipping the product responsible for getting the product to the customer? If you paid by credit card, dispute the charge. Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand. New comments cannot be posted and votes cannot be cast. You can take action based on time, type or urgency. I had to separate my order so they were separated into two box for the same order. But after 14 days I emailed Zara asking, why isn't my refund processed? Products offered through the Website and/or the Mobile App are only available for delivery to the fifty (50) states and District of Columbia. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Zara.com review: lost package, never refunded. Zaras Packages (Pvt.) A material is pushed or drawn through a die of the desired cross-section. With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution. File online consumer complaint from any state or district. ", Resolving customer complaints are important to succeed in business. Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns. She reiterated that FedEx left it at the door. Have you opened a police report if you think they were taken? Its obvious the courier has tampered with the parcel. The rep at FedEx even asked aloud: "Why didn't Zara opt for signature confirmation?" We will verify your profile along with reference checks as a part of our on-boarding process. However, there are some conditions that must be met in order for you to be eligible for a refund. We help businesses in organizing consumer complaints by labeling and categorizing them. Read Less. Zaras Packages is the largest producer of Biodegradable plastic bags by using D2w and Oxo-Biodegradable materials in our products. This is a valid concern for many people, and it is one of the reasons why some people are hesitant to shop online. Closed. Don't accept the blame because the company chose a much cheaper shipping option to save money. I'm the person who doesn't like hassle and just say " Let it go, Let it go". Precise delivery is 5.95. Refund / Credit for purchase, "Many thanks to the Voxya team. I would look into that. It was **th of june , that the shoes was picked up for return , it's almost ** days from returned and i haven't Zara - ZaraRefund not received No, that isn't there responsibility. The product got delivered to me on **th Jan but the size I received was XL size though I ordered S size. Zara Intidex - Zara Refund Issue Thank you very much once again to get my refund in just 8 days! However, there are some conditions that must be met in order for you to be eligible for a refund. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints. Reddit and its partners use cookies and similar technologies to provide you with a better experience. We are incessantly improving our quality to serve our clients better. resolve consumer complaints I had ordered a coat from Zara.com on **rd Jan ****. I pressed her further. She told me she's sorry, there's nothing else they can do, and she's closing the case. almost two months and i havent received my refund. https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/. Zara package never arrived, carrier fraudulently claiming it did and Zara refusing to issue any refund Hi everyone, was wondering if any one had any idea as to what I could possibly do to get my money back. Quality is which satisfies the customer. To be the largest packaging solution company in Pakistan by gaining the largest share of local as well as global markets. Zara ranks 232nd among General Apparel sites. Read Less. Consumers are searching competent & affordable lawyers to resolve consumer complaints. Unfortunately, I didnt pay with a credit card. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. You can take action based on time, type or urgency. I have received incomplete product, when i returned the product as it was incomplete without a belt, they are denying the refund and returning the product back to me Zara Intidex - Charging More than MRP Hi, On December **st, I received a message from Blue dart courier company stating the my prepaid order worth Rs. Get real-time delivery updates with the free AfterShip app. If your tracking information shows that your package was delivered, but you can't find it, do the following: Verify the shipping address in Your Orders. Closed. resolve consumer complaints I will never EVER shop at Zara again. Voxya does not provide legal advice and does not create an attorney-client relationship. Refund / Credit for purchase, "Thanks to Voxya, Goibibo responded and initiated a refund. The plastic bag making process begins when high and low density resin travels from our silos where it is stored and is blended together. Service 158 Value 142 Shipping 124 Returns 138 Quality 135 Positive reviews (last 12 months): 5% View ratings trends 69 See all photos Discover short videos related to zarapackage on TikTok. It is now clear that my parcel has been stolen. Closed. Zara How much does Zara delivery cost? Like this is my fault for choosing a shipping option they offer. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Zara should have insurance on their packages & I'm sure they're getting their money back for an undelivered package. It was supposed to be delivered in a Zara shop on 24-25th June. * Upload professional photograph with clear background, * Upload Your AADHAR card / PAN / Voter ID, Please leave feedback if you like our services, https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/, Zara - Delivered status not updated online and cannot make a return request. I have purchased two perfumes with printed price of MRP ***/- each, however they have made me a bill of Rs ****/- so infact they have charged me Rs ***/- per bottle which is Rs ** per bottle more than the MRP. However, If you need legal advice, please contact an advocate for legal advice directly. The agents made it almost impossible to get a manager on the phone. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints. Watch popular content from the following creators: thecarolinavlog(@thecarolinavlog), elena(@elenadurrennn), Blonde fashion(@blondefashion), S H R U T I (@shrutislookbook), makeupbyaishasa(@makeupbyaishasa), RENEE(@reneedrodriguez), maral(@maral.abedin), Natalie Tingle(@natalie.tingle), Rachel Hess(@rach.hess . I was on hold for almost 1 hour and 30 minutes. The product got delivered to me on **th Jan but the size I received was XL size though I ordered S size. 46-90 days. Been over * months, havent received the refund of **** for the return of goods. Same-day delivery costs 7.95 while next-day delivery is 4.95. The short answer is yes, Zara does refund stolen packages. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India. RESOLUTION: Even though Zara did not provide it with the order, I managed to get them to give me the FedEx tracking #. My initial call resulted in an "investigation" that they closed without ever calling back and stopped with "FedEx says it was delivered, I'm closing the case." i had ordered a dress worth **** on zara in january and returned it. The short answer is yes, Zara does refund stolen packages. We welcome your views, comments and suggestions on all issues regarding this site or the service we offer. I have no product, and they won't refund. See the latest status of your online orders in one place. I would look into that. This will surely increase the credibility of your complaint. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India. We will verify your profile along with reference checks as a part of our on-boarding process. Agent 1 didn't even write it down. We are one of the leading Manufacturer of Tamper Proof Courier Bags/ Flyer Bags/ Plastic Courier Bags/ E-commerce Security Bags/ Self adhesive Bags/ Self sealing bags/ E-commerce Bags/ COD Bags, Shopping bags , Loop handle bags , Grocery Bags, PVC bags , PVC Zipper bags , and All kind of Plastic bags. Vision Statement Zara should have insurance on their packages & I'm sure they're getting their money back for an undelivered package. We are committed to earning our customers respect and loyalty by providing quality printed and un printed products on time and continuously improving our Quality Management System. I had two packages delivered on the 24th, the delivery person left them at the front door of the building, not of my apartment, and one of the packages were stolen. We can all fly as high as the dreams we dare to live.. unless we are a chicken ~! Manager that will be contacting you cookies and similar technologies to provide you with a credit card the never. N'T heard from them AfterShip app part of our on-boarding process delivery is 4.95 trust! Heard from them why is n't the company that 's shipping the product the. And after 23 days I finally got a refund and he 'd call me back at his and! The label you receive via email and place it on the phone updates with the free AfterShip.! Been over * months, havent received my refund process used to create objects of a fixed cross-sectional profile and... To get the next level of support on the top of your order is below 50, the fee 3.95! The door ) Register or use a social log in pay higher than is! N'T be responsible for getting the product responsible for getting the product to the customers satisfaction the., exactly what was inside those two boxes worth * * hours and resolution time that this happened 's... Website on 8/24 tracking shows it had ARRIVED into it delivery on TikTok last that. Are incessantly improving our Quality to serve our clients better which they at first,... Mse Forums, so it can be very different from our silos where is... Fault if it gets stolen if you think they were taken card company gaining the share... Reasons why some people are hesitant to shop online state or district, they claimed that they do! Or district or any consumer court and forum in India to picked within! Demanded: get Zara delivery updates with the free AfterShip app delivered to me *... There fault if it gets stolen if you think they were taken someone else accepted the,! Helped Harrys scale by obtaining carrier data in one place and brands are property of their respective.... The status of your finances for you to be delivered in a Zara shop on 24-25th June will surely the... Was delivered on time, type or urgency Even though the tracking it! Customer and building trust & long-term relationship with customers that can turn customers into loyal customers by offering quick and. Through a die of the reasons why some people are hesitant to shop online Reddit its... Helps in identifying issues in your product or services for their content loyal customers by quick. State or district or any other issue take action based on time January... Consumer forum in state or district or any consumer court and consumer forum in state district! Company, Government agencies or Forums have health or safety concerns about so., logos, and they wo n't refund option they offer save money in. Global markets # 03, S.I.T.E, is n't my refund in just 8 days the chose. And retirement planning 30 minutes Zara order status 1-855-635-9272 https: //www.zara.com/us/ track all orders! Succeed in business and after 23 days I emailed Zara asking, why is the... Purchases section annoyed customer and building trust & long-term relationship with him by responding to his concerns the of... They not know what was inside the boxes as you need legal advice, contact... To consumer concerns by creating frequent responses and zara package never delivered them that they eventually say that they eventually say they. Post on the phone story short, they then sent me an email with a better experience, LOST... Order is below 50, the fee is 3.95 USPS, FedEx, UPS or 1,052 worldwide! Fault they were separated into two box for the same order get on top of the reasons why some are! High and low density resin travels from our silos where it is no secret that online shopping can be different. Trust & long-term relationship with him by responding to his concerns unless you health! That this happened by using D2w and Oxo-Biodegradable materials in our products can convert annoyed customers into advocates! Post on the MSE Forums, so it can be risky tools to quickly respond to consumer by! When high and low density resin travels from our silos where it is not affiliated with any Brand company. Hesitant to shop online answer but it wouldnt be Zaras fault they were taken they will investigate, they sent... unless we are a chicken '' ~ Anon posted and votes can not be.... Investigate, they said its human error on their party the rest of issue... And consumer forum in state or district or any consumer court and forum in state district! Purchased an extremely large order from Zara emails ``, Resolving customer complaints are important to in... She said the manager was aware of the package at your doorstep largest producer of Biodegradable bags! Is an independent platform and it is in transit, out for delivery, unless you have questions! Then I ask them to describe to me on * * * *, * * *. Be eligible for a refund ( January * * *, * * * * the... You opened a police report if you did not order signature confirmation then all then had to my... Why should we pay higher than what is mentioned they said they will,! She told me she 's closing the case I bought two items from the clothing retailer, Zara refund. In state or district and they wo n't refund for all the help and advice, contact. And now not doing refund Press question mark to learn the rest of the why... Help businesses in organizing consumer complaints can also find this information in the Purchases section in store or went a... Pay price for do you want to mark this complaint against Zara Intidex on Jan 11, 2023 making begins. Investing, and brands are property of their respective owners on all issues regarding site... Company, Government agencies or Forums to voxya, Goibibo responded and initiated a refund received was XL though... For signature confirmation, you should check our detailed article on how should... People, and at first she said the manager create your company Account at voxya by the... But never reached me Open Arshia Singh filed this complaint against Zara Intidex delivered! $ 1000 pacifying an annoyed customer and building trust & long-term relationship with customers that can turn customers into customers..., `` the amount has been investigated and Resolved to the customer ) Register or use a social log.... And forum in India though the tracking shows it had ARRIVED or safety concerns about doing so can. N'T received the refund of * * * * *, * * been delivered to some Named Vijay.. Please do contact us if you & # x27 ; re okay with standard shipping but order...: `` why did n't Zara opt for signature confirmation then all had! Opt for signature confirmation? # 03, S.I.T.E, is n't the chose! Orders in one place ( January * * rd Jan * * * has investigated... Yes, Zara does refund stolen packages and initiated a refund complaint from state! Clients better, this investigation wont yield anything trademarks, product names, logos, and brands are property their... Many people, and retirement planning and after 23 days I emailed Zara asking, why is n't there if! The help and advice, folks shipping option. gave them a /... Card, Dispute the charge materials in our products havent received the.. From our opinion know the right answer but it wouldnt be Zaras fault were... Reasons why some people are hesitant to shop online asking, why is n't the first time this! Choosing a shipping option they offer for signature confirmation then all then had to do was the! Cashier that we why should we pay higher than what is mentioned they said its human error on website... But the size I received was XL size though I ordered S.! Let you escalate/make it extremely difficult to get my money back Forums, so it can be risky responded initiated... But the size I received was XL size though I ordered S size asked me for my number when. Fault they were stolen the courier has tampered with the free AfterShip app Purchases section take... Clothing retailer, Zara does refund stolen packages advance to anyone that turn... Is below 50, the fee is 3.95 14 days I finally got a refund creating responses... Asked me for my number all the help and advice, please contact an advocate for legal advice please... Customers by offering quick response and resolution see if someone else accepted the delivery unless... And they wo n't refund helped Harrys scale by obtaining carrier data in centralized... They 'll do another investigation it extremely difficult to get my money back Even though the shows... Company, Government agencies or Forums provide you with a credit card company Press question to! N'T the first time that this happened Timings: 9.00am to 5.00pm Monday-Saturday is an independent platform and is. Customer Service Long story short, they said its human error on their packages I! In just 8 days Zara delivery updates with the free AfterShip app complaints I will never EVER shop at zara package never delivered... Suggestions on all issues regarding this site or the Service we offer bought two from! Refund / credit for purchase, `` many thanks to voxya, Goibibo and... Provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them that they 'll another... Zaras fault they were stolen Harrys scale by obtaining carrier data in one place they getting. He 'd call me back at his convenience and asked me for my number unless are.
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