Fix your Wi-Fi signal. The above graph displays service status activity for Discoveryplus.com over the last 10 automatic checks. Move your streaming device and wireless router closer together if possible, and remove any obstructions you can. If you've chosen the ad-supported version of Discovery Plus, you may have already encountered those pesky video player crashes while you're on a commercial break. 1. Slack has 30+ years' experience writing about technology. Try again later, and you may find Discovery Plus working more effectively again. We have tried pinging Discoveryplus website using our server and the website returned the above results. Check if the website is down just for you or everyone around the globe. If you've checked for a service outage and you aren't seeing anyone else with the same problem, the issue is probably on your side of things. The root cause is something that requires more than basic troubleshooting steps like reinstalling and clearing the cache. It is resulting in Discovery Plus app crashing issues on Roku and Fire TV stick. His ideology exhibits a blend of hard work, with fun. Till then stay tuned for more info. Tried any way possible to resolve, still nothing. If youre using the Discovery Plus app on a phone or streaming device, make sure its fully updated. "No internet connection" error Make sure your internet is working by trying to connect to your network on another device. Choose Account from the drop down menu. Check your connection to make sure its working by loading a web page or using another streaming service and that its fast enough by using a speed test service. Then restart your device from Settings>System>System restart. Find the "Account" section at the top and click on the "Add-ons & apps overview" menu item. Be sure you're closing down the app;learn how to close Android apps andquit apps on iPhone. Follow the prompts on your computer, laptop or mobile device to sign up for a discovery+ subscription. During Discover Samsung, get up to $900 enhanced trade-in credit toward Galaxy Z Fold3 5G. Unsubscribing will prevent the subscription from auto-renewing when your pre-paid subscription period expires. Help us to make recommendations for you by updating your product preferences. If you're trying to watch Discovery Plus on your smartphone, restart it to see if the issue was with your phone rather than Discovery Plus. Troubleshoot When Discovery Plus Keeps Freezing, How to Reboot an Android Smartphone or Tablet, How to Fix It When Discovery Plus Is Not Working, How to Fix It When Microsoft Edge Is Not Working, How to Fix a Surface Pro Not Connecting to Wi-Fi, How to Fix It When Snapchat Is Not Working on an iPhone. Apologies for any inconvenience caused. Watching the complaint volumes increasing, it appears the issue is widely impacting users and needs immediate scrutiny from the concerned parties. With that said, we will keep tracking this issue and update here as soon as we something significant. Thank you for highlighting this to us. I keep triyng removing the app from the roku clearing cache of roku or restart the roku and reinstalling the app, did this almost every day until they fix it. A total of 70 votes cast and 25 users reviewed the website. From there you can unsubscribe from any subscriptions you've made through Roku. Reinstalling Discovery Plus is as follows: Step 1: Navigate to your smart TV's 'Home' screen. Disney+ outages reported in the last 24 hours OpenDNS or Google Public DNS are both excellent and free public DNS services. Is Discoveryplus.com down for you right now? Although Discovery Plus hasn't made any specifications regarding the minimum requirements, it's easy to know that you need at least 5 Mbps to stream pretty much anything of quality. Step 4: Confirm your choice. If the TV trick doesn't help, restart/reset the device you're using. If the issue persistsfrom one channel after attempting the suggestions above, follow @RokuDanny-R's latter suggestion in his post above. You need to unplug some devices to restart them, while you need to power off others. Only professional installers have access to this method of installa, Voice on TV or projector announces everything I do, Samsung provides many accessibility options for our customers. discovery+ app issues on a Samsung TV or projector, IT/ Computing - 8 AM to 9 PM EST Mon to Fri, Do Not Sell or Share My Personal information. Restart your device. First, try clearing the cache and data for the app and restarting your device. Installed it a couple of times. Check our help page for step-by-step instructions on how to change your DNS. EVs have been around a long time but are quickly gaining speed in the automotive industry. NordVPN Feb 2023 Unblocks Discovery+ Tested Feb 2023 Reopen the app or browser and try to stream again. Uninstalled and reinstalled and still not opening! TV-PG. Here's How To Fix It, How to Fix It When WhatsApp Isn't Working, How to Fix It When Facebook Dating Is Not Working, How to Fix It When Microsoft Edge Is Not Working, 9 Ways to Fix It When Android Auto Is Not Working, How to Fix It When Disney Plus Is Not Working. Savor your favorite shows on your schedule! Scroll down to the . To fix the problem of Discovery Plus not working, and start watching your favorite shows again, try following the troubleshooting tips below. The TV or Odyssey Ark gaming screen may display the following error messages, mode not supported, no signal or weak signal, check signal cable, no time information, locked, or the HDCP has been compromised. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Check to see if the problem exists on multiple devices. If you're still experiencing video playback issues, please try the following steps, in this order: Close the discovery+ app Turn off the device you are using to stream discovery+ Turn off, then restart your internet modem and router Power your device back on Open the discovery+ app Can't Access Discoveryplus - Troubleshooting Instructions If the site is UP but you cant access the page, try one of the below solutions: Browser Related Problems Force a full refresh for the site. S.E. Discovery Plus app not working or keeps crashing on Fire TV Stick, says no internet; sync issue with Samsung Health also reported. Without this product, applied coupon or promotion code cannot be redeemed.Are you sure to remove this product? I logged in once, only to see that there were only 2 episodes of a new show that I was looking forward to seeing.Once I saw that only 2 episodes exist, I was very disappointed and couldn't find any way online, signing in to Discovery Plus to cancel my subscription. It's helpful to know where the problem lies. If your connection speed is slow, contact your internet service provider (ISP) to see if you can upgrade or if theres a problem with your connection. For further queries, you can comment below. Restart your device and/or reset the router. We're available 24/7 and looking forward to assisting you! Your device may need an update. Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.) How to get 6 months of Discovery Plus with Verizon. Make sure to provide them with information on what you were trying to watch, the device you're using, and the version of the app you're currently using. In both instances, refer to the resolution procedure described in the sections above. Here's how to tell. Internet problems can be caused by network connectivity issues in your home network, problems between your internet service provider and the Discovery Plus servers, and problems with the Discovery Plus service itself. You can reach Discovery+ support here: https://help.discoveryplus.com/hc/en-us. Try to reset your password by clicking on the Login page, then on "Forgot password?". How to Fix It When Discovery Plus Is Not Working, 502 Bad Gateway Error: What It Is and How to Fix It, How to Tell If a Website Is Down for Everyone or Just You, 404 Page Not Found Error: What It Is and How to Fix It. whats up with your app not working on Download the Discovery Plus App. Step 2: Press the Up arrow one time. She loves to write about the latest in entertainment, new technology, or aviation. Discovery Plus app not working on Firestick, Samsung Galaxy M30s users report freezing, auto-restarting, & motherboard failure, repair required; other devices affected too, [Updated] Google Pixel Android 12 beta 1 update issues: Starry animation, apps crashing, grey dark mode, double-tap on back, & more. If the Discovery Plus website or web player wont load, suddenly stops working, or the app wont load thumbnails or videos, the Discovery Plus service itself may be down altogether. Sign out and back into Discovery Plus. Here's how you can do this: First, try to reload the page in your browser. Did you get a resolution to this issue? iPhone v. Android: Which Is Best For You? Make sure your Internet connection is working again and retry the Discovery Plus app. This is done as follows: Go to www.discoveryplus.com/link in your browser, either on your phone, tablet or computer. Select which devices you want to remove. There are multiple ways to cancel your Discovery Plus subscription based on the devices you use. Select Manage Devices in the account module. Discovery Plus just points me back to Roku. that's *IF* I get ANY response from Discovery Plus. The blue bar displays the response time, which is better when smaller. Try playing the video on an alternative internet browser or device. Technology May Be Controlling Your LifeHere's How to Take it Back, Kirbys Return to Dreamland Deluxe Is a Fun New Addition to Your Switch. It might be that the service is down, but it could also be something haywire on your side of things. When I use my Roku to view Discovery Plus, I am prompted to log in. With discovery+ you get: Your favorite shows and personalities from the best TV brands including HGTV, Food Network, TLC, ID, Magnolia Network, Animal Planet, Discovery Channel and more . The more apps you run on your TV, the more memory it uses and when the memory gets low, it can start to run a little slow. Michael Heine is a CompTIA-certified writer, editor, and Network Engineer with 25+ years' experience working in the television, defense, ISP, telecommunications, and education industries. Apps are retired in order to help us focus our resources on further developing and improving the user experience on current and future devices. Narrow down the problem to the app by completely closing the Discovery Plus app and relaunching it. Discovery Plus has been around for a few days, but problems keep popping up for various users - nothing too serious, but certainly things that you need to troubleshoot. Method 3: Clear Cache Data. With the procedures above, you can get back to watching your favorite TV shows and films quickly. Hi Belle, we are sorry to hear that you're having difficulty managing your subscription. Whatever device youre using to stream Discovery Plus, whether its a computer, phone, or any other device, try restarting it. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Latest Windows 11 Update Puts Bing AI on Your Taskbar, How the Coolest Laptop That Ever Was Got a New Lease on Life, Spotifys New AI DJ Could Drive You Crazy or Find You Great New Tunes, New Android Features Like Fast Pairing Headed to Chromebooks, WearOS, Why You Should Stop Sharing Your Private Address Book Data to Social Apps. She has authored 12 books, thousands of articles, and worked for IBM and Microsoft. Fast, easy checkout with Shop Samsung App. Must Read: Discovery Plus Keeps Buffering / Freezing / Fuzzy Video / Black Screen Issue: Here's How to Fix It Hopefully, the Discovery Plus app is now working properly for you. Learn how the long-coming and inevitable shift to electric impacts you. Restart your router again and power the device back on. Before considering contacting customer support, it's worth narrowing things down to the specific problem you're dealing with: If Discovery Plus continues to freeze or crash, try these troubleshooting tips to get it back up and running: These troubleshooting tips cover using Discovery Plus via your web browser and apps, so if one doesn't apply to you, skip ahead to the next idea. Users on Play Store were found complaining about the app not getting synced with the Samsung Health app for more than 4 weeks now. In these cases, the channel provider will need to investigate the issue in order to help resolve it. First things first: If you're not sure what's going on, check a few official sources first to see if the service is not working for some reason. * Times displayed are PT, Pacific Time (UTC/GMT 0) | Current server time is 16:07. PiunikaWeb.com is owned and operated by DeepSeaGem Technologies India. Copyright 1995-2023 SAMSUNG All Rights Reserved. Check Discovery Plus Servers. What to watch on discovery+ Open the app from the apps menu, or say "Get discovery+" into your voice remote. Brand names used in our stories are trademarks of respective companies. Reopen the Discovery+ app and try to add shows to the My List section again. How AI Was Surprisingly Absent at MWC 2023. If you encounter issues with the Discovery+ app not loading or consistently crashing, try these troubleshooting steps: This procedure should also be followed if the app crashes during commercial breaks repeatedly. If its too slow or intermittent, then Discovery Plus wont work. This puts us and our App partners in the best position to grow the services a. If you are using a web browser, Android device, Fire TV stick, or Roku, clear the device's data and cache. For more information about that channel's authentication and functionality, you'll want to contact Discovery+ support directly to inquire further. If you're a fan of The Apprentice, we've got great news for you. You have to complete the process within the first four minutes of the promo or the show. Therefore a PC or other system operates the TV and turns it on, off, adjusts volume, or other input commands, rather than using an IR remote. You can find out more about our use, change your default settings, and withdraw your consent at any time with effect for the future by visiting Cookies Settings, which can also be found in the footer of the site. Contact customer services. To get Discovery Plus back up and running, follow these troubleshooting tips: Check to see if Discovery Plus is down. Planet,. Must Read: Discovery Plus Keeps Buffering / Freezing / Fuzzy Video / Black Screen Issue: Heres How to Fix It. We hope either of the two will quickly escalate this issue and forward it to the devs for a fix. Not sure what to do now. After leaving it unheard, Discovery+ support has finally broken the silence and is now seen assuring users that the issue is known and a fix is being worked upon. A good antivirus checker can help you find and clear any malicious software; there are free antivirus programs and paid antivirus options. Change your password. For Software or firmware questions, we suggest the following: For product performance questions, we suggest the following: Contact us online through chat and get support from an expert on your computer, mobile device or tablet. When you visit the site, Dotdash Meredith and its partners may store or retrieve information on your browser, mostly in the form of cookies. Server is up. Also, a lot of the time show that I have not watched will just appear in my continued watching. No, There Isn't a ChatGPT Windows ClientIt's Malware. I don't want to remove the subscription, but since the only troubleshooting advice on how to get Doscovery Plus to work after Roku upgraded the software, was to do a soft reset (done and didn't work), or deleting the channel and re-adding, which I cannot do. If you use an ad-blocker on your web browser or have a VPN running, both apps can stop Discovery Plus from running effectively. Restart the device. I havent been able to sync samsung health data for 4 weeks nowthe app even freezes when I try to send feedback. Fully close the Discovery Plus app and restart it. To check the status of Discovery Plus, you can use third-party sites like Downdetector. Before changing anything on your device, we suggest checking Discovery Plus' servers if you encounter freezing issues on the platform. These issues could be due to a problem on your end or with the Discovery Plus servers. If there is anything we can immediately assist with to improve, please send us a help request at help.discoveryplus.com so one of our agents can address the issues and provide a solution. Due to some internal issues, the cache might get corrupt or not usable. You may receive a DRM error message while using the Discovery+ app if the content you are trying to watch is unavailable in your country, you are using an older device to stream, or your HDMI connection is faulty. Lots of network connectivity issues can be solved simply by rebooting components like the modem and router. To get Discovery Plus working again, youll need to check potential issues with each of these things until you find out whats wrong. Technology May Be Controlling Your LifeHere's How to Take it Back, Kirbys Return to Dreamland Deluxe Is a Fun New Addition to Your Switch. Email as a contact option was discontinued as of April 3rd, 2019. Many channels on Roku are developed and maintained by the channel provider themselves. If multiple devices arent able to stream Discovery Plus, then theres a problem with your internet connection or a problem with the service itself. If you attempt to exceed this number, you will receive the too many streams error. If you're experiencing some annoying playback issues that won't let you enjoy your video, like the video freezing up, endless buffering, the content getting fuzzy, or simply facing a black screen, there are some solutions. Open the discovery+ app, or reload the browser page and start watching the video again If the issue persists, please contact us and include the following information: The video or episode you were watching The device you were using The version of the app you are currently using Was this article helpful? Check a third-party status checker website, such as Is It Down Right Now? This has been the story with a lot of other streaming apps recently but this one extends to more than one sector. On a web browser, go to Account > Cancel > Cancel Subscription. The problem here is that these issues are directly related to your Internet connection speed. That problem may be too new to have been reported on social media yet. Try another device. We support the latest version of the following browsers: For a better user experience we recommend using the latest version of the following browsers: Discovery Plus Supported Devices: What Devices Is It Compatible With? Wait it out. If you are not streaming on an Android device, the cause could be a DRM error. If you're seeing an error that indicates there's no Internet connection, you won't be able to load Discovery Plus at all. Not to mention, his altruistic endeavours related to social work. Watch the best real-life shows from your favorite. Try a wired internet connection. Watch the best real-life shows from your favorite TV brands - including HGTV, Food Network, TLC, ID, Magnolia Network, Animal Planet, Discovery Channel and many more - plus catch exciting, can't-miss Originals and exclusives you won't see anywhere else. Her work has appeared in Mashable, TechRadar, and many more publications. If you aren't connected, follow these steps to fix the problem and try accessing Discovery Plus after you're back online. By clicking Accept All Cookies, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Discovery+ allows for four simultaneous streams per account. Discovery, Inc. entered the streaming foray in @amazonfiretv Others include the History Channel, Investigation Discovery, Lifetime, the Magnolia Network, OWN, Planet Earth, the Science Channel, TLC, and the Travel Channel. Discover's Online Technical Support - Help Center | Discover Discover > Credit Cards > Contact Us > Website Technical Support DISCOVER CARD HELP CENTER Website Technical Support Technical Support for Visitors to Discover.com Frequently Asked Questions How do I tell which browser I'm using? Check your WiFi connection. Discovery Plus currently costs $4.99 per month with ads or $6.99 without ads and accounts for the bulk of Discovery's streaming sub total, which the company reported to be 22 million. Limitations may apply. Instructions for correcting the conditions that cause the screen to display each of these error messages are available in this guide. If no bar is displayed for a specific time it means that the service was down and the site was offline. Leave the devices disconnected for a minimum of two minutes. One of them is the Voice Guide, which provides narration for everything that appears on the TV, projector, or Odyssey Ark gaming screen, like menu options, the volume level, channel, etc. The solution to this problem is to restart the app on your device, which clears the cache and provides a fresh start, resulting in improved performance.. <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-PFLM2PK" height="0" width="0" style="display: none; visibility: hidden"></iframe> I have the same issue. I contacted discovery plus help and they have been trying to help with the instruction of (uninstalling discovery plus, clearing the roku cache, unplugging and plugging back on, reinstalling the discovery plus), I did this like 5 times since monday and it wont work, can anyone please HELP?? Rating 4.9/5. There are multiple reasons why Discovery Plus keeps freezing. Published by Discovery Communications on 2022-09-14. discovery+ is the streaming home of Food, Home, Relationships, True Crime, Paranormal and so much more. Log in with your discovery+ username and password using the onscreen keyboard in the app. In fact, the first few months after a launch are always a time when various problems are ironed out by developers. This app may share these data types with third parties. If you have access to your modem, router, and any other network hardware, try rebooting everything. Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Hopefully, the Discovery Plus app is now working properly for you. If you're trying to watch Discovery Plus and the service keeps freezing or crashing, it can be incredibly irritating. Please help us improve by selecting a reason below. Test your internet connection to make sure you can connect to the internet still. I do enjoy having discovey+ and the selection variety of shows, but there are definitely some glitches that need to be fixed. People with a Discovery+ subscription found out that the app is consistently crashing and no longer working when accessed on Amazon Fire TV Stick. Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. Once your player starts up again, add the channel back once more. Power back on your device by pressing the sleep/wake button. Fans of the Australian show will be happy to know that Home and Away 2023 is here, and it will be really For a better user experience we recommend using a more modern browser. Please. There might be a problem with Discovery Plus, and the devs are currently working on it. Discovery strives to ensure that its websites, applications, and content are accessible to persons with disabilities, including users of screen reader technology. This should serve as good news for Amazon Fire TV Stick users as well as the Discovery may soon address that too. Reopen the Discovery+ app and attempt to play the content again. Hi Autumn, this is not the experience we want you to have! Update your app or browser. Discovery+ has quickly become a streaming giant since its inception in 2021. Discovery Communications Manufacturer support & warranty resources, RESOLVED Service Interruption: Youtube channel playback, Youtube Not Connecting despite excellent WiFi strength. Z Fold3 5G cause the Screen to display each of these error are! Youre using the onscreen keyboard in the last 10 automatic checks Discovery+ support here https! Crashing issues on Roku are developed and maintained by the channel provider will need to the! The too many streams error something haywire on your device by pressing the sleep/wake.... The web page can be solved simply by rebooting components like the modem and router,... 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