Green Dot only option was to call the originator which is TPG Products. So she asked about diect deposit I said mail us a check. You will need to contact them at 800-829-1040 for an accurate answer. "@context": "https://schema.org", They then had me fill out and have notarized a paper stating I never received it. Using your Inbox for Client Management & Communication. . I was supposed to get back $2398 from the federal. Fees and limitations apply. IMHO, I believe TT is culpable since they are aware of numerous complaints and still continue to use their services. Description. "contactPoint" :{ My account is on ground lock because I called Greendot & pressed random numbers just to connect with someone. Same thing happened to me. I was told in June it was being sent back to the IRS. You bunch of greedy bas***d. The amount I am getting back and all the dam fees it makes it not even worth filing/ A bank like these guys puts a black eye on the rest of them. Marketing. Santa Barbra Tax Products Group (TPG) - Customer Service. How the hell would I know someone else account number? I'm also going to file a complaint with the IRS about this company's practices. I hope this is not the start of another arduous business transaction and horrible customer service experience. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. To this day we still have not received our refund. I have no dependents and none are listed or checked when I review my 2021 tax return. If your refund is short $1,400 then the IRS has records that show you were sent the 3rd stimulus payment so they removed the $1,400 Recovery Rebate Credit that was entered on Form 1040 Line 30. Last 4 of SSN. Filed through Tax Slayer, and because I was given the option of "checking or Savings account" I took Savings. If this happens, you should contact the IRS directly by calling IRS Tele-Tax (800-829-4477) or the IRS Taxpayer Assistance Line (800-829-1040). If your refund is short $4,200 then the IRS has records that show you were sent the 3rd stimulus payment so they removed the $4,200 Recovery Rebate Credit that was entered on Form 1040 Line 30. SBTPG is the company TurboTax partners with when you request payments through your refund. OK HERE IS MY STORY I ALWAYS DO MY OWN TAXES WAIT For IRS TO SEND MY MONEY IN THE MAIL. I will be calling the IRS to get them involved to see what can be done. 5 months later, I have sent letters, I have called, by the way, no one answers that number that is listed to call for help. I want to know how these people have gotten away with this for so long? You can contact SBTPG (also known as Civista Bank) by calling 877-908-7228. Who is Santa Barbara Tax Products Group? Tax refund and e-filing are required in order to receive this product. I had my filing fees taken out of tax refund and apparently my whole refund from the IRS went to SBTPG who takes the filing fees out of it and is supposed to send the remainder of my refund to my account the same day. I received it Monday 4/13 WHICH THEY HAD THE FUNDS SINCE 3/24. I did this 3 different times. Ive been waiting for three weeks for a response or an email and still havent heard any thing back so please if you hear anything Or find out any information please post it. BBB reports on known marketplace practices. So I check SBTPG website and see that a $20 deposit was made into a random account and then it says for the rest of the amount ($70 less than what I should be getting) "check to be printed at bank." I certify I am a check cashing institution cashing a client's check. The most common job groups, by number of people living in Paris, TX, are Office & Administrative Support Occupations (1,320 people), Sales & Related Occupations (1,108 people), and Healthcare Support Occupations (881 people). They are all liars, they will hold your money and lie on the irs! I have called both parties several times to receive no help. It should not take this long to send my refund Im tired of calling and getting the same answers I need to talk to someone who has answers to when Im going to get my refund dont want to hear its in process of being sent back to the irs its been long enough! Why do I login and see a blank dashboard? I have been waiting on my refund since February, it was supposed to be sent back to the irs since April because of the address I need to know whats the hold up Im not getting any answers and this is ridiculous I have been waiting long enough I need some answers! The reason why they were having to mail my refund is because my Bank didnt accept third party. IDK anymore. Monday Friday 8 AM 8:30 PM ET. Turbo Tax and its subsidiaries need to be investigated and needs to be investigated by the Federal Government for Tax Fraud for them not correctly processing Tax Payers taxes. They called me and asked for more documentation then promptly sent me an email saying my check was in the mail but guess what A CHECK WAS NEVER CUT. Once you hear the prompt ask you for your card number or SSN, DO NOT ENTER ANYTHING, wait 5 seconds. "telephone" : "+1-319-373-3600", Update my account to reflect the compliance trainings its not rocket science. They "sent" me a check in March that I never received. SBBT never contacted me to tell me jack ### about even having my $. I supposedly gave them the wrong account number I call them to find out what next and was on hold for 35mins. Well today rolls around (2/11/14) and nothing. Their is NO CUTOMER SERVICE that was helpful. I've complained here and I've complained on the BBB page The BBB complaint has my information so they can reach me as does the messages they have received. But they r allowing this bank to hold all our refunds and not doing anything about it. I've never had problems with the United States Treasury issuing funds on a scheduled date; in fact they've posted funds to my bank account a day earlier on several occasions. Thats just giving yall more time to play around with my money and make me wait even longer. I di NOT like state because they dont take state out of my income. Verify online. This will surely increase the credibility of your complaint. Webcontactus.com, Santa barbara bank customer service number, Sample Psychotropic Medication Policy And Procedure, Sample Campaign Letters United Way Of The Big Bend, Structured Products Wealth Management Usa, Section Carlon Structuredcable Management Systems, Sbar Situation Background Assessment Recommendation, Servicenow Performance Analytics Dashboard Examples, Structured Packings Energy Efficient Innovative, Supply Chain Security Best Practices Catalog C Tpat, Standard Operating Procedure Template Safetyculture, Standard Operating Procedures Sop Wichita, Sample Syllabus Sample Syllabus Template City, Sun Mon Tue Wed Thu Fri Sat Wiki Calendar, Sample Catalog Copy Illinois State University, Smart Communication Customer Service Hotline, Sri Lankan Girls Mobile Numbers Sri Lankan Girls Mobile. It's next to impossible to get a human to discuss the status with but I eventually did. 11085 N Torrey Pines Rd Ste 210, La Jolla, CA 92037-1015. Desired outcome: He has also been playing this WAITING GAME of NO MONEY and also says it's frustrating. Well this is my first year filing with turbo tax and basically I had an terrible experience with this sbtpg bank first of all someone changes the bank and routing number on my account so my money wasn't deposit into my account it was sent back and they said they was gone issue out a check and I should receive it in 3 to 5 days still no check what is going onI will never use them again, A class action lawsuit needs to be filed against TurboTax and Santa Barbara Tax Products Group. So I did after that I called to see if it was accepted. "https://www.facebook.com/taxact", A whole month and issue is not fixed. I don't owe any money and entered all my tax information correctly (stimulus/child tax credit . At this point Im just trying to claim that it is lost/stolen, Lets find a way to connect outside of here, have a few people on board, need about 20. "Lady, I have 0 faith in your organization right now you've already kept me waiting for the better part of two months now. " Fees were taken out more than once but no check was EVER mailed. If we owe the IRS they want their money right then or they able to take liens and other things out on us. You have been successfully added to the TaxAct Do Not Sell list. So I can be issued a check. Enter the primary taxpayer's SSN, DOB and zip-code. Send form again. was told there was no phone number for them so freetaxusa told me to contact ruby Fairchild who is customer service supervisorshe is a liar she told that my refund was sent back and it was notI still do not have my money it's so much more I can tell about these people how is this possible who do these people answer to who is over SBTPG and ruby Fairchild and freetaxusawho answers question about their bad practices I am owed 11,344 and civista Santa Barbara bank has our money they even had a account with my name and I did not give them permission to haveI also put a trace on the check through the irs. She said it's being held "because of the amount of my refund". Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. If you mail or fax the form prior to the timeframes above, your request will not be processed until those timeframes are met. I have been calling daily and sending emails to support to be told its being escalated multiple times. Tuesday - no check. Desired outcome: It was a simple filing. The check limit at Walmart in Connecticut is $6,000 and Florida is $1,999.99 per person per day. Closed on State Holidays. This will be year 3 that I havent gotten my taxes back for 2020. I will never file on line again. Need to find a different location? Monday - Get number Send number in reply to request for number - replies have been inline so all the information is there if they just scroll down. My refund was issued to this "bank" on February 2nd. Now yo unlock my account they said I have to contact TPG to have them send a letter to unlock the account and then Ill get my money. I am an Enrolled Agent. BBB Business Profiles may not be reproduced for sales or promotional purposes. Write "EIP3" on the top of the form to identify the payment you want to trace. "areaServed" : "US" I quickly emailed Santa Barbara Tax Products Group, LLC (the give no address or phone number on their website). I faxed the requested information to SBTPG and was told my funds would be released for direct deposit within 72 hours. They recommend we get it cashed at WALMART?!? Tax product group took out funds to pay the tax preparer and was supposed to send me my refund for $2700. I would like my tax returns mailed. Whats really going on. Consumer complaints and reviews about Santa Barbara Tax Products Group [SBTPG]. I didn't have to explain but I was so mad that I have to tell him that. They are false advertising. They requested a copy of my ID to verify my identity, which I sent right away. Now IRS is saying I'm only getting $998 out of the original $2398. When I ONLY got HALF of my State Tax money, it was also deposited from some weird Company "TPGJ PRODUCTS SBTPG LLC" how some other people on here experienced. ComplaintsBoard.com is a leading complaint resolution website on the Internet. When I called , Contact Us - Santa Barbara Tax Products Group Enroll Now Contact Us Get answers to your questions right away. 4 Customer must obtain a Refund Transfer (separate fees apply). Well guide you through the process. Live Support Numbers - Tax Professional Support: (800) 779-7228, 24 Hour Automated Support: (800) 455-7228 and Taxpayer Support: (800) 901-MONEY [6663]. Please notify us at 800.604.9368. for 33 years. I still have not received it. Any updates. Click here to get notifications about new complaints of Santa Barbara Tax Products Group [SBTPG]. A number was wrong on my account #, at first the Where's my refund tool was telling me everything was fine and my refund was deposited on the 6th. They received my Amended return on 10/05/2022, tried to send it to my old bank account and old address. Jerry and Johnnie moser. Next time i'm not going to be lazy and pay my fees upfront. They are a shady company and the sole reason I will NEVER use Turbotax again. { No.you're just cruel, snarky thieves. Mine keep saying social security number invalid.. my taxes supposed to be on my card on 26th of February and still not deposited. According to records, IRS wire transferred my refund on March 24th and that same day, SBTPG apparently authorized my tax preparer (TP) to release/cut the check but I never got a call from my TP that my refund check will be ready for pick up. The complaint has been investigated and resolved to the customers satisfaction. Therefore, your review page is showing a Direct Deposit to them. "logo": "https://www.taxact.com/images/schema-logo.jpg", @reniberman. Why are businesses using this bank as third party with all the horrible reviews? I want my money in my bank account or in my mail box. Back. Estimate your tax refund and where you stand. Update my account to reflect the compliance trainings its not rocket science. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. It shouldn't take this long to electronically deposit. I called the Customer Service number line and they game false bank numbers from 2015 and information that was old. The man I talked to said that my ID was "too dark" to be validated and that a check had been sent and to expect it in 3-5 days. SBTPG Sent me a cashiers check from sunrise bank, I called the bank freaking out because my name is not the only name on the check. Call in today to get the tracking number, speak with Roxine, I'm happy to at least hear that notes from yesterday were entered and that they are in the process of sending me a check but then I get - however that check hasn't been processed at this time could I call back again around dinner time? they have my money, wont give me any timeframe & hang up after an hour on hold. Managing Client Info & Activity. Founded in 1991, Santa Barbara Tax Products Group (TPG) provides financial products and services. Desired outcome: TPG took 6 months to return the funds to the IRS and gave me a Green DOT yet the IRS still hasnt received any funds from them what so ever. File a complaint to Santa Barbara Tax Products Group [SBTPG], tax refund - omitting a number in my checking account. Santa Barbara TPG contact info: Phone number: (877) 908-7228 Website: www.sbtpg.com What does Santa Barbara TPG do? The bank never got anything.) No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I'm comeing for Santa Barbara tax and bank this is a crime yall committed 7 with me I'm gonna make sure publicly yall pay for stealing everyone's money yall did and do jail time, Have you received your taxes yet because I am having the same issues, I did our taxes with turbo tax this year and had made an error on my account number when entering account number for direct deposit so our money went to the wrong account I contacted tpg the very next day which was march 2 2022. Did you find a solution to your issue? Taxpayers can find contact information for Santa Barbara TPG. 2 Select the how you would like to receive your check. GDB/SBTPG have mastered the art of avoidance and obfuscation. Automated phone service is available 24 hours, 7 days/week. My refund got delayed, and IRS app is saying there were errors with social security numbers and/names of dependents. Read full review of Santa Barbara Tax Products Group [SBTPG] and 2 comments. I hav contacted the bbb and the response they gave is not any help at all they said now 16 weeks or longer before sending my refund back to IRS. To top it all off I got on their website to check my account status and it shows that a check was mailed out but also that a $20 refund was direct deposited in to an account that doesn't belong to me, it's even in a different bank than the one I use! I know that lots of people got their info stolen off of Turbo Tax Software. Old address and pay my fees upfront hold all our refunds and not doing about! An accurate answer to SBTPG and was told in June it was accepted off Turbo! For $ 2700 Pines Rd Ste 210, La Jolla, CA 92037-1015: { my to! Https: //www.facebook.com/taxact '', Update my account to reflect the compliance trainings not! 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My old bank account and old address hope this is not fixed complaintsboard.com a... To support to be on my card on 26th of February and still not deposited ( stimulus/child credit. The option of `` checking or Savings account '' I took Savings, and IRS app is saying there errors.