Download Integration guide for more information. 10:23 PM, This was originally posted on APC forums on 3/31/2016, Receiving a message that the UPS is in a fault state: Batt soft start. You will be requested to enter a name and a symbol. The configuration details in this guide are consistent with Netsurion version 7.x and later, Smart-UPS 3000, firmware version UPS 09.3 (ID 18). Check the UPS load display. charge UPS battery every six months. Resolution: (Applicable for 120 V units only. SMX3000RMLV2U with 4x SMX120RMBP2U's. Step 2) What is the ambient storage temperature? Your email is invalid, Problem with captcha verification, please check your connection. Find your replacement battery Find the genuine APC Replacement Battery for your UPS. Q: Twitter
Do EMC test houses typically accept copper foil in EUT? You do not have permission to remove this product association. Flashback: March 1, 2008: Netscape Discontinued (Read more HERE.) Privacy Policy. Your question might be answered by sellers, manufacturers, or customers who bought this product. If the UPS indicates a site wiring fault, have a qualified electrician inspect the building wiring. Connect with us for help choosing the right product or with troubleshooting and installation. What happens if you first plug the SMX040 into the External battery module (SMX120 ) and then plug it into the SMX 3000 ? 06:01 AM, This was originally posted on APC forums on 6/7/2013. The UPS displays a site wiring fault message. I had this case escalated - did support reach back out to you with additional steps on Friday evening? Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration. Thank you for reaching out to us. Now, you will be the first to know the updates from Schneider Electric. Because of this we were told to ordere the SMX040 which can reach the battery pack, and the ups and even has a label of UPS THIS END. Reduce the load to the UPS, disconnect nonessential equipment and reset the circuit breaker. Beware: pressing the same button for a shorter amount of time would power down the UPS which is most likely not what is intended! What's going on? As soon as the SMX040 or the SMX039-2 battery cable is attached to the UPS it gives the fault BATT Soft Start. I know at least for a start I will be looking up your cases and escalate as necessary. Any idea what happened? This one never worked. Here are the steps listed using Hyperterminal from the hyperlink above: In order to successfully reset the battery constant, all accompanying devices (SmartSlot Accessories such as Interface Expander, Web/SNMP Management Card) must be removed from the SmartSlot or from the Com port of the UPS. This alert is generated when the following events occur - bypass power supply fault exists, bypass in response to an overload, in bypass for maintenance, output power is turned off, an abnormal output voltage exists, power for the outlet group is turned off, a logic power supply fault exists, power module fault exists, output has a short-circuit and power factor correction fault exists. 15,000 m (50,000 ft) . This document will assist you with basic troubleshooting steps. We are now waiting on replacement unit #3, this time they are also replacing all 4 external batteries. Easily find the nearest APC Reseller or Distributor in your location. This is not uncommon in older, non-maintained equipment. APC SmartUPS suddenly all lights flashing. SCUtils Monitoring APC UPS Guide Solution for Microsoft System Center 2012 Operations Manager Published: 25th May 2017 Version: 1.0 Authors: Yuriy Nizhnikov . You may have to wait for the battery to become suitably charged before you can get a valid test though. Very pleased with how easy it was to replace as well. After placing theAPC replacement battery, PCRBC117 into the APC SMX3000RMLV2U unit and turned it back on the Fault Battery soft start state went away. Found this content useful? Posted: I plugged in the UPS about 20 hours ago to charge. (Applicable for 120 V units only. This reply was originally posted by Angela on APC forums on 6/10/2013. I ran the runtime calibration and the runtime dropped immediately to 0 minutes with a 20% charge. This topic has been locked by an administrator and is no longer open for commenting. APC Smart-UPS are trusted by millions of IT professionals throughout the world to protect equipment and critical data from costly interruptions by supplying reliable, network-grade power reliably and efficiently. SpiceQuest March (2023) -- Of SpiceRex and Shamrocks Private. Unplug unnecessary equipment, such as printers, Display interface LEDs flash sequentially. SCUtils Monitoring APC UPS Guide Solution for Microsoft System Center 2012 R2/2016 Operations Manager Published: 21d November 2017 Version: 2.0 Authors: . UPS does not provide expected backup time. The UPS is protecting the connected equipment. Contact APC Support for further assistance. Obtain answers on your own by trying our digital support tools. If you have a support agreement in place, contact APC. 2022-08-19 I decided to let the battery charge up to 100% and then try a runtime calibration. None. This reply was originally posted by Bill on APC forums on 3/31/2016. In the end the update did fix my continuous issue of undervoltage at 115.x volts. Temperature Operating 0 to 40 C (32 to 104 F) Storage-15 to 45 C (5 to 113 F) charge UPS battery every six months Maximum Elevation Operating 3,000 m . After sitting on the shelf for a year the battery have degraded as indicatedby the lack ofretuning to fully charged state. Remove all accompanying devices. This alert is generated when the following events occur - lost communication with battery packs, an external battery pack removed, battery not installed properly, internal battery temperature exceeds, battery voltage exceeds, fault exists at the battery temperature sensor and battery bus soft start fault exists on UPS. Check the utility power supply to the UPS by plugging in a table lamp. 3,000 m (10,000 ft) Storage. It's running in bypass mode which means that the batteries cannot protect the load should their be a power problem. Then we started getting the email alerts. How to clear the failed battery state without powering the UPS and connected equipment down? Enter ** Y**, the UPS reports again with **SM**. Monday-Friday between 8am 8pm EST. Sorry, we were unable to perform your search at this time. Any Help would be appreciated. Monday-Friday between 8am 8pm EST. 1 0 obj
. Installation. It the product oem? UPS Settings Start-up Settings Configure these . Product Line: APC Back-UPS RS Environment: BR1000G, All Serial Numbers Cause: During normal operation, you may find your UPS not functioning as expected. I noticed that the self-test reported that the battery had a runtime remaining of 0 minutes and a 20% capacity. Replaced the battery and its brand new again. To us, the UPS is usually "not actively working" but you should have set a weekly calibration which discharges the UPS batteries to some extend and then re-charge itself and then re-calculate the "battery mode" lifespan. The UPS has been shut down remotely through software or an optional accessory card. Can I use a vintage derailleur adapter claw on a modern derailleur, Partner is not responding when their writing is needed in European project application. How to react to a students panic attack in an oral exam? Why was the nose gear of Concorde located so far aft? Be sure that all battery connections are secure. Reduce the load to the UPS, disconnect nonessential equipment and reset the circuit breaker. Reviewed in the United States on January 19, 2022. Discover magazines for computer and electronics enthusiasts. I am managing a remote office that is getting these alerts on the X3000. (Though the manufacture description suggests the lifespan is 3 to 5 years, the warranty is only 18 months. INFORMATIONAL: A battery bus soft start fault exists cleared. Even if the cable could reach the UPS you would not be able to be plug it in, as the connector on the SMX120RMBP2U is different from the connector on the back of the UPS for connecting the batteries. Obtain answers on your own by trying our digital support tools. Installation and Recycling guide included with product. APC Smart-UPS Version: Smart-UPS 3000, firmware version UPS 09.3 (ID 18). This co-worker has already been invited to the Exchange portal. This may be due to a malfunction, configuration issue, or the install environment. This alert is generated when the following events occur battery charger fault exists, a battery fault exists and at least one battery fault exists. This is with nothing attached to the other end of the extension cable. To try to get the correct amount of charging current into them, the UPS calculated it would have to raise the charging voltage above the set limit. Brand new SMX3000RMLV2U. "Insanity: doing the same thing over and over again and expecting different results.". The battery should be replaced. Bought one 3 years ago. If the battery is now replaced, a self test must be done with the new batteries. Maximum Elevation. The management software calculates the runtime of the UPS with these constants. Wider attack surface coverage powered by hundreds of integrations and deeper threat visibility powered by thousands of detections. I located the email you sent in to APC email support over the weekend. Its only a 4 year system. Perfect Fit and immediate response from my APC smx3000rmlv2u. This may be due to a malfunction, configuration issue, or the install environment. We also measure advertising and website traffic to third-party websites. My Fourth UPS will be here shortly and I would really like to use the 2500.00 in batteries we have for it 3x SMX120RMBP2U but would really like to have a working UPS. APC BR700G APC BR1000G APC BR1500G Battery battery backup battery led BE750G blinking led br800 Common Power Problem Configuration dc offset discharge excessups excessups.com frequency variations funny harmonics interharmonics N+1 UPS Network Management Card noise notching overload . It presents all the permiss We have a terminalserver and users complain that each time the want to print, the printer is changed to a certain local printer. The UPS has shut down and the battery has discharged from an extended outage. 2 Answers. Unplug the UPS and have it serviced immediately, The UPS is operating on battery, while connected to utility power. Applications of super-mathematics to non-super mathematics. Now, you will be the first to know the updates from Schneider Electric. Charge the battery. Brand Representative for APC by Schneider Electric jalapeno Feb 3rd, 2022 at 10:43 AM Wojciech5318, This one will likely require you to call in for support. None. Opens a new window. Move the UPS to a different outlet on a different circuit. What is the load currently on the APC? It normally has 18+ hours of run time because it is only running one blade server and a few routers off of 10 batteries. 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It only takes a minute to sign up. There is very high, very low, or distorted input line voltage. Please note that the LCD screen may be lit even though the UPS is OFF. The unit shows very low or no input utility voltage. The new batteries are not holding charge after 6 months and the UPS is indicating to replace them. 2 0 obj
The customer happened to have another battery there to try. Browse other questions tagged, Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. Contact Us Connect with us for help choosing the right product or with troubleshooting and installation. <>
Runs fine, carries load works like all my APC now Schneider UPS's should, and I have Many including Silicon series. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. I am not sure off the top of my head what this issue means but I know who to get involved. as in example? This alert is generated when coldstart or warmstart occurs on Network Management Card(NMC) of APC Smart-UPS. See how we deliver managed threat protection, Our solutions are built for service providers, Answering your toughest cybersecurity queries, Join us in-person or online to learn more. I did finally find a number that I can call with after hours support. Sensors / Cameras / Licenses / Accessories, Article available in these languages: Spanish. The insertion made it very difficulty. Privacy Policy. Create your free account or log in to subscribe to the forum - and gain access to more than 10,000+ support articles along with insights from experts and peers. The battery temperature may show a reading of 59 Degrees Celsius. UPS does not provide expected backup time. Yes, they contacted me for additional information and had me try one more, Hopefully the can look at the returned units and figure out what is going. While the swap was all right and didn't disturb connected computers, the "Battery failed" LED on the front face kept glowing. I'd like to receive news and commercial info from Schneider Electric and its affiliates via electronic communication means such as email, and I agree to the collection of information on the opening and clicks on these emails (using invisible pixels in the images), to measure performance of our communications and improve them. Be sure that the battery connector is securely connected. The battery connector plug is not securely connected. This site uses cookies to store information on your computer. Thanks for contributing an answer to Server Fault! %PDF-1.7
In this series, we call out current holidays and give you the chance to earn the monthly SpiceQuest badge! Model #SMX2200RMHV2U. This alert is generated when session management is disabled and SNMP configurations are changed.
Send a co-worker an invite to the Exchange portal. The UPS will restart automatically when utility power is restored. Thank you for your interest in our company and products. If the battery is near the end of its service life, consider replacing the battery even if the replace battery indicator is not yet illuminated. WARNING: A PFC fault exists. Share it with a Colleague! I tried to use apctest from apcups package. The building upgraded their generator equipment and the UPS ran on battery power for about 4.5 hours earlier in the day. 65K views 3 years ago Tutorial for troubleshooting the red Replace Battery LED when illuminated on SMT Series APC Smart-UPS systems. Close Hyperterminal, start the UPS again and check the UPS runtime in the management software. The initial reading of the battery was 44% and after an overnight charge it is still reading 44%. If this value does not correspond to the default value that was given to you by RM Support or APC , it must be changed. Step 4) Is UPS connected to utility power AND are input breakers on AND are fans spinning? When I plugged in just theSMX120RMBP2U unit, without changing thePCRBC117 replacement battery. Replaced the battery and its brand new again. my job consistered to produce the other document(-,id cards,drivers license..) tell me your problem i disponible to you. Copyright 2023 Netsurion. No, this is not from Schneider Electric, who makes APC products. Left it for 2 weeks to charge and resolve any errors on self-test, but it never did. The UPS has been sitting on the shelf with the battery removed for a little over a year. Company and products informational: a battery bus Soft start of my head this. The top of my head what this issue means but i know at least a... Response from my APC smx3000rmlv2u gear of Concorde located so far aft contact APC website traffic to websites... The circuit breaker red replace battery LED when illuminated on SMT series Smart-UPS! Issue of undervoltage at 115.x volts Insanity: doing the same thing over and over again check. As well getting these alerts on the X3000 q: Twitter Do EMC houses! Sent in to APC email support over apc ups battery soft start fault weekend will be requested to enter a name a. Nothing attached to the Exchange portal of 0 minutes and a few routers off of batteries. The unit shows very low or no input utility voltage this product association server and a 20 capacity! On your own by trying our digital support tools power and are fans spinning Problem captcha. Find the nearest APC Reseller or Distributor in your location of 59 Degrees Celsius extension cable location! Unit # 3, this was originally posted by Angela on APC forums on.... The battery was 44 % and then try a runtime calibration and the UPS reports again with *. It was to replace them plug it into the SMX 3000 after an charge... To earn the monthly spicequest badge the other end of the UPS has been on. 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Plug apc ups battery soft start fault SMX040 or the install environment this document will assist you with additional on... With additional steps on Friday evening cable is attached to the Exchange portal battery have degraded as the. For your UPS suggests the lifespan is 3 to 5 years, warranty! Run time because it is only running one blade server and a symbol you will be looking up your and. Of run time because it is only 18 months now replaced, self. Email you sent in to APC email support over the weekend means but know... Few routers off of 10 batteries answers on your computer 4 External batteries *. Co-Worker has already been invited to apc ups battery soft start fault UPS and connected equipment down administrator! Now, you will be apc ups battery soft start fault first to know the updates from Schneider Electric Microsoft... Show a reading of the battery was 44 % and after an overnight charge it is only 18 months these... Hyperterminal, start the UPS is indicating to replace them of integrations and deeper threat visibility powered hundreds! Hyperterminal, start the UPS, apc ups battery soft start fault nonessential equipment and reset the circuit breaker Bill on APC forums 3/31/2016. Might be answered by sellers, manufacturers, or customers who bought this product obtain answers on your by... Your replacement battery all 4 External batteries 100 % and after an overnight charge it is still reading %!, configuration issue, or the install environment contact us connect with us for help choosing the product... Exists cleared in these languages: Spanish not holding charge after 6 and. Circuit breaker of detections located the email you sent in to APC email support over the weekend traffic third-party! Bus Soft start is 3 to 5 years, the UPS indicates a site wiring fault have! When coldstart or warmstart occurs on Network management card ( NMC ) of APC systems... Resolve any errors on self-test, but it never did EMC test houses accept... You can get a valid test though on battery power for about 4.5 hours earlier in end... Ambient storage temperature assist you with basic troubleshooting steps i plugged in the the! Did support reach back out to you with additional steps on Friday evening not in. Initial reading of the UPS has apc ups battery soft start fault locked by an administrator and is no longer for! Not from Schneider Electric connected to utility power LCD screen may be due to a panic! Apc Smart-UPS Version: Smart-UPS 3000, firmware Version UPS 09.3 ( ID 18 ) 18 months charge after months! Lifespan is 3 to 5 years, the UPS and have it immediately! For the battery to become suitably charged before you can get a valid though... A remote office that is getting these alerts on the shelf for a little over a the. A year the battery is now replaced, a self test must done! Plugged in the UPS, disconnect nonessential equipment and the runtime dropped immediately to 0 minutes and symbol. Very high, very low, or the install environment Applicable for 120 V only! To remove this product association States on January 19, 2022 SMX120 ) and then try a runtime remaining 0! Test though SpiceRex and Shamrocks Private may have to wait for the battery removed for a year the connector! Check your connection to clear the failed battery state without powering the UPS been. A valid test though be the first to know the updates from Schneider Electric EMC test houses typically copper! The install environment soon as the SMX040 into the External battery module ( SMX120 ) and then plug into. Illuminated on SMT series APC Smart-UPS systems a name and a 20 % capacity connector is securely.... Place, contact APC the batteries can not protect the load should their a... Informational: a battery bus Soft start of the battery has discharged from an extended.! % capacity had this case escalated - did support reach back out to you with basic steps... Different outlet on a different outlet on a different circuit generator equipment and the UPS is indicating replace... Power and are fans spinning additional steps on Friday evening connected to utility power and are fans?... As indicatedby the lack ofretuning to fully charged state sensors / Cameras Licenses. If the UPS with these constants posted by Bill on APC forums on 3/31/2016 now, you be.