I shop at Ross almost twice a week. Return Policy. Wife bought a pair of shoes at Ross over 9 months ago. If you have everything you need for return (receipt, item in perfect condition, all item's tags) - you will have no problems with money return! Had i known this, i probably wouldnt have opened it. Other stores with very competitive prices that don't give you a hassle for 5 days. Ended up returning 1 of the items yesterday on 4/19 at around 5pm. Company reviews. Employee Comments. I'm just hoping that someone can explain this policy to me. Ross Stores offer a wide variety of high-quality clothing without the big-name store prices, so you get a bargain the moment you go through the front door. Why can't Ross honor a legitimate mistake. Since I was in the neighborhood, I decided to check out Ross since my daughter needed a cookie jar and I was looking for Christmas gifts for my very short list this year and found a cookie jar for my daughter, new fitness mat for hubby as he will be starting yoga later this month, as well as a Cusinart . I bought two tops made of the same material but didn't not check for problems with them. show ID when I used the store credit. The 2nd associate told the first one to leave and she took over. I said ok, but your not going to refund me over 1 day. Wrong move. I am a Ross employee. If you are debating an item, leave it. The refund will take around 5 days to reflect on your account. I have these and receipt also like I mentioned. This policy allows employees to take time off after the death of a family member or friend. Some stores are a bit different, but most are pretty fair about it. Also, a lot of places ask for ID so that they can keep track of you. The 1-800 number was to customer service. Also, to protect their associates and customers from covid, theyll keep the returns in quarantine for 72 hours before being returned to the sales floor. (Need to change that). On the 21st of January I went to return a shirt for 5.00 dollas to get a store credit as I did not have the receipt. If the tags are missing and no receipt, NO REFUND. I shared the information with the woman who went back to the manager who gave her the credit. I believe you liked the article and found what you were looking for. All Ross locations can accept purchases from other stores as returns but, in instances where there may be a mix up with the tag, it's always best to return it to the store you purchased it at. ROSS IS AWESOME! Argentina. I was asked to give my driver's license to be entered into the computer. Why? And I'm pretty sure that if it wasn't for everything being so cheap in there that y'all would have no business whatsoever cause no one is pleasant in there at all they its very uncomfortable they make u feel rushed and like ur doing something wrong when u are not. Even tho I was w step below mgt. I also explained that I loose these papers easily. The South African Wars, including (and commonly referred to as) the Confederation Wars, were a series of wars that occurred in the southern portion of the African continent between 1879 and 1915.Ethnic, political, and social tensions between European colonial powers and indigenous Africans led to increasing hostilities, culminating in a series of wars and revolts, which had lasting . No Ross associate should dismiss you the way you've claimed to be dismissed. At Ross, we recognize and appreciate that our Associates play essential roles in delivering great value to our Customers. Anyway, they told me they could not take back liquids. If the money is going to be used in the store, why aren't we granted the same amount? Ross can you please help me out? Before you get the refund of the product, your refund will pass through a system verification (i.e. Horrible Return Policy. I purchased over $225 dollars work of shoes and other merchandise on 10/23/20. This is a very questionable practice that unlawfully collects private information on customers. Purchased jeans and a couple of tops from Ross, Lufkin, Texas. And either way I am always good with a store credit because I shop there so frequently. Ross is a store I do not usually go to. I also noticed that the dress was damaged under the sleeve, which wasn't noticeable at first glance. I purchased They cover the Board of Directors' ("Board") governing principles and expectations regarding ethics for Ross executives, associates and business partners. According to Ross holiday return policy, any item that you purchase between December 1 and December 31 will be possible to return until January 31 of the next year. I am not sure if this is a new policy or that the cashier did not know the return policy which is sad!! Bs all they have to do is put another tag on it!! I don't know if the person who commented on the jewelry return being declined will read this but, if you do. They said the shoes were probably old and out of style but I hadn't baught them that long ago and went to the back n they were still selling the same exact style shoes for the price I originally baught them for. Aleisha from Houston Bissonet store, made up a price for not priced item and when I said I'm buying way bigger one of the same item for the price that you are trying to charge me that is impossible she said that the big one is priced wrong I laughed and said you have 3 more of the same item on the shelf did all priced wrong? Sales clerks are not friendly and management is generally unhelpful. Apartment? So, I wanted to exchange but cashier didn't let me. Than you for listening. The people waiting behind me where not happy as well. i did not have time to stand in line twice. They said I was over by 5 days and did not want to refund. I love my job and also remember the attitude you give is what you get backCustomer service it is my job but I am a person who deserves to be respected and if I came to your job acting crazy or heck if you are retired if I came to your home you would hate it if I was rude or disrespectful. You want cheap stuff but and you call them crooks but in reality its not. I can always find something to buy there. WORST RETURN POLICY EVER!!! When you "rent" items from stores it causes the price of all products to increase in order to cover the loss the store takes on that item. My measly 41.00 dollars,with my 3 non receipt in a year's time apparently is going to bankrupt Ross. Here are some ways shoppers keep their bills low at Ross Stores. You will receive a refund as a store credit or can also choose to exchange the item at its current price. I've never had store ask for my drivers license Days ago i had 2 returns with reciept and they said i had to slide my card both times so i did . So being that they are a discount store they don't have the luxury to ship the "defected" or "altered" items back to the manufacturer for a replacement/credit etc., Ross bought the product from a store like Macy's or Nordstroms for example as basically a "hand me down" at a good deal but with risks associated because they no longer have the insurance provided from the manufacturers that Macy's/Nordstroms had. Plan for Flexibility and Leave Room for Customization. I bought the $50 dollar shoes to show corporate and she tells me you can't returned the shoes with that receipt.omg I steaming.. I go back to shopping and when I check out, it's with one of the people that helped with my return. I said what??? employees are super confused, not trained to deal with customers at any level, even a manager doesn't have an explanation for what ever that doesn't make sense! Oakland, CA. I had tried to return an item without a receipt, with the tag and everything still intact, but the employee said I'd only get $1.99 back and it's within their policy. The Jewelry must be in its original condition and their quality assurance specialist will review the Jewelry before issuing a refund. Any fine jewellery, swimwear, and lingerie items also follow the standard 30 days Ross return policy but with one more condition: For a successful return/exchange of these items, the original ticket must be in place and you will also need to present the original receipt. Australia. There are instances where some people allow their children to run and play in stores; children break things. I am in fact grateful to the owner of this website who has shared this fantastic Note: Pack your product properly with all the components that originally came with the product. This particular employee was accusing me of switching the tag. It's called being lazy and entitled. on 7/8/2018 location and bought a shirt, went home and tried it and noticed that it was a bit tight. Excellent options abound, though you may have to dig through a variety of racks of clothing to find them. She answered, "yes", I have the receipt and tags are on the dress. Ross Dress return policies are a little harsh I'll admit but they obviously intend to give security to the business for good reasons. If you buy an item and want to return that same item in 24 hours, then we are required to ask for I.D. I explained that i need to exchange for a bigger size Curtains and was told that i can bring it in just fine. I went back within an hour with my receipt to exchange for smaller size because he needed to wear it that night. Store credit never expires, and you can use it at ANY ross, regardless of state. The shoes were 1/2 size too small and they would not take them back with receipt2 days later or allow me to exchange them. Can you help? Gave the cashier, Kimberly, who was also the front end supervisor,my receipt. The problem was your store machinery, your inept clerk and by the way, there were customers leaving merchandise and walking out - tired of waiting in line 15-25 people deep! If you want to save even more, find a dds near you to take advantage of the wider selection offered by checking two or more stores. I came back and checked my credit card statement and still no credit. The female security was also smirking which was really rude. The only way a store can compensate for losing money like that is to raise the prices. Just some form of ID if either of the following occur: you do not have a receipt, you are returning it within 24 hours, or it has been either over the return period of 30+. V. Ross return policy sucks! I go in today at the same as yesterday and I was referred to the mgr who I saw there all those 3 days. BETTER FOR ME! This could be your state photo id, drivers license, passport, or military id. I had a really bad experience today in Ross on Limestone, Pflugerville ! 1) check you stuff out see if there are major flaws I would like my refund for the first $225+ and i will be returning everything i purchased yesterday. It's there rules not the employee singling you out as a criminal.. stores only look at the people's IDentity information after being flagged by the system as suspicious which means if your not a criminal trying to scam them, your ID is stored in a confidential database.. and it's not being sold/transferd to a third party either (which Internet site hosts do as well as your cell phone company like T-Mobile for example and even your Apple iPhone had you sign a terms of agreement/release of info.!?!? they are quarantining the returns for 72 hours before returning back to the sales floor. Taller Marmo. If I don't have the receipt, can I get store credit? pratt financial aid package; what does a florida ged diploma look like; vjmcgillivray funeral home. Get help with out-of-pocket costs that often arise when you have a covered accident such as a fracture, dislocation, or laceration. I've never had any problems returning items after I washed them, as long as I had the tags and receipt and returned it within 30 days. I have never had a problem with my return. Ross is an equal opportunity employer. Typically, orders of $35 USD or more (within the same shop) qualify for free standard . Some receipts lost and I had to return with my drivers license however they locked my driver license return stating I returned more than 10 times. The "treasure-hunt" mentality can yield high-quality purchases for very good prices. I bought a blouse with cash. I bought something from Ross and it didn't fit unfortunately, I had a family emergency and had to leave town for about 2 and a half weeks. 5) Understand that we live in a not so great world and people are scandalous and steal stuff and then try and return it. Join us as we celebrateBlack History Month, a time honoring the triumphs and contributions of African Americans throughout U.S. history, including the civil rights movement and their artistic, cultural and political achievements. So, it's relatively hard for a customer to do a pre-purchase price tag switch with an associate standing right in front of them. Ross doesn't offer rentals. I really feel like the manager just did not want to take the time out she was very unfriendly. For those of you inquisitive about why they ask for ID, it's because this information guess into a store database as well as a nationwide database that tracks your returns. I have been trying to have her but she trying to sell her home. During this time of Xenophobia, I felt uneasy by this encounter wondering if ROSS has issued special instructions for dealing with immigrants. They made a point to tell me this was a one time thing they would do for me and next time I need to hold onto my receipt. I'm without a car so I go thru shoes fast. I returned a few outfits that didn't fit my daughter and have waited for over 30 days and still haven't received a refund. Ross Stores owns another brand,dds DISCOUNTS. Returned it in bag with all tags and the receipt same day . The very step you need to take is to visit the. The subtotal of the items I purchased before the $24.99 return was $60.92. I got a gift a shoulder purse but I can't use it because of my shoulder problems and pain. I asked her where it states that anywhere, on my receipt or in the store. Which i spent $250+. I was in the store for at least 6 hours picking everything out to complete my Christmas shopping. She balles up the gown in the same bag as the shoes. So i actually work for ross & i just have to say following the rules doesn't always work. 6. Outside of our store, it is not our responsibility to ensure you remember to place your store credit somewhere safe. Hence the reason why Target is still in businesss across the street from Wal-Mart or Publix across the street from Winn Dixie. How long can you hold onto a merchandise return card, I bought a dress on the 24th of oct have not worn it or taken tags off i cant find my receipt and i paid with credit card can i return it. Why can they not do the same thing as Burlington? Yes you can return items without a receipt aslong as your not an associate. Styles, colors and items will vary by store. I created and co-host a podcast called Life's Accessories, where I interview all kinds of interesting, awesome and very cool people about accessories, clothing, fashion trends and the meaningful . Anyway I'll definitely choose a better experience with Burlington next time. Please keep in mind that all company stores (Such as Ross, Marshall's, TJ MAXX, Walmart) all operate and run differently. I was given a in store credit, my balance was $22.04 I spent 20.93. that leaves my balance at 1.11 I didn't get my card or my change back? Just BAD business ! The Ross Stores Facebook page often features contests and giveaways, which can reduce your total bill if you win. If you got any defective item, then inform Ross stores immediately, and it will be exchanged for its original value. You are buying at a discount store. To whom it may concern: I visited the Wynnewood village Ross location today for a return because the store was convenient from my mother's house. Can I still return them? High-explosive action, even for hitting air targets, is minimal, the main damage comes from striking elements. It left my account the second i paid but i cant get it back for two days now and i dont know if i ever will. I went back within an hour with my receipt to exchange for smaller size because he needed to wear it that night. Check out Cakes. They are sisterhood and have terrible service. That will help if necessary. That's not ok bc didn't need to buy the items! Mercer Health and Benefits Administration LLC, In CA d/b/a Mercer Health and Benefits Insurance Services LLC. Zachariah Herman. I'd rather Ross keep their price low. Get answers to your biggest company questions on Indeed. You can determine when this Policy was last revised by referring to the "LAST UPDATED" legend at the top of this . I returned to the store where I purchased the earrings with the gift receipt and the original receipt in hand and was refused any refund or exchange because I had cut off the bar-code before wrapping the gift. Stores give you money back if you give original receipt, I cannot understand your policy. It's not impractical for Ross to require receipts for certain purchases. Where and How to Find them at Store or Online? Are you kidding me. Ross will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card. 14. Ross is a California based discount department stores chain, targeting middle-income households. If quality of a product is the issue, Ross should honor their exchange policy for a full refund. I asked how many I had and what was the dollar amount. When I returned, I immediately went to return with my receipt. 2023 Ross Stores, Inc. All rights reserved. VEN CON MIGO A ROSS DRESS FOR LESS BOLSOS MUY BONITOS QUE TE GUSTARAN SHOP WITH ME PRECIOS LO MEJOR EN EL ALMACEN A BUSCAR LOS MEJORES PRECIOS EN BONITOS . If you want to give an item as a gift, just cross off the price but leave the rest of the tag there. Nathan's voice! The cashier didn't know, or wouldn't tell me the reason for entering my private information. He only wore them for no more than 5 minutes. She says "I know you didn't wear them but that's our policy". Can I return items at the Ross store without the receipt? Select one of the products below to learn more. So customers that take advantage or try to beat the system ya stick it to them. Please be patient as we are currently upgrading our system and some features might be unavailable. 4: Return of funds back to card: It depends on your bank not our processing when your money returns back to the card it could take from 5-7 business days depending on your bank of course. After only having it for one day.really???? I have been to Marshals, TJMaxx and all other stores and none have such policy. Shipping policies vary, but many of our sellers offer free shipping when you purchase from them. I was not denied the return. Ffoo! article at here. Thank you. Yet, all tags on items and they had no damage. This lady needs some training on how to treat customers. House? It hurts the store when an item is returned when it is used washed or altered because we end up tossing it since it is un sellable . It was credited back to my card. I found the sizes i needed in a different pattern unfortunately. Gina Heiss Harris. Poor man! I left the purchase on the counter and it will be a cold day in July before I set foot in any Ross store again. I was just hoping to get through it without her making a scene where there wasn't one.(have seen this type before). I had my receipt also! This button displays the currently selected search type. This link will open in a new window. I had a valid receipt to return paints that I worn once then washed. Tried multiple times to return them for IN STORE CREDIT and no one will accept them. Cashier needs to learn more about return policy of Ross. I went 3 times to Ross to returned hyperdunk nike shoes. His son's voice! I'm very sorry,so ashamed. When she rung the exchange she said that it was worth 50-60% LESS what i originally paid. An easy way to buy brand-name products through payroll deduction. We have no say over this process. Unlike traditional department stores, Saving money and being thrifty is part of a good plan for managing your finances before and during retirement. I complained that it should be a credit to my Discover but they said the computer would not allow it. I just went through that today with shoes I bought in the A.M and returned in the evening. I wouldn't want to waste my money if they are just going to give me a broke earbuds. Can I use my receipt as my store credit ? The tags are still on and everything. Also who cares if someone knows your divers license number, that os not sensitive information. She did not give me a chance to explain the math and that the numbers did not add up. 10. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. Manager and associate both said "do what you gotta do." Not a bad location for deals. I said please explain to me how you count your 30days. You can call Customer Service number 1-800-335-1115. I was a loyal Ross customer but after this? You can't just buy something to use one time and return it later because that's called a rental. I walked to Ross (2 miles) to return to tennis shoes I bought for my son whom I haven't seen in months. Find salaries. I understand if I was returning for any other reason, but we are talking about a defective product and one day off. The company gives the Walter treatment "Get Your Sh*t and Get Out!" It doesn't provide any useful merchandise return info for Ross either especially when the return wasn't denied and the return instructions were followed. As a side note the reason there were a total of 4 dresses purchased that day is my mother in law passed away on December 15 and we bought them so my father in law could decide which one he wanted his wife of 43 years to be buried in. No need to present ID or a receipt or sign anything. And it's in a more lively area too. BETTER FOR ME! I did call and ask to speak to the Manager and she apologized, but turned around and said it is Ross' policy to take a return in front of any customer. Next day I returned one clothes of about $40. Idiots who remove Roald Dahl's darkness are just utter Wonkas,WHAT a trogglehumper1: the ucky-mucky2, bopmuggered3, crodsquinkled4 beginning of the end for literature. I once seen a women try to refund a pot and pan set she had used, that was place in a brown boxReally. I paid $21.99 ($24.10 with tax) in cash. I spend my hard earned money at Ross and to be treated rudely just because of a $20 sweater put a dislike for the store in McKinney. two different colors and would decide later which color to keep. Apparently they are rude at all the Ross's around the world because I live here in Fort Worth, Texas and I love Ross Dress for Less, but the employee's that work there are horrible and if you say something to management about their attitude their worker they look at you like I don't know why you are telling me because I'm not going to say anything to them so you might as well leave. As far as shopping in Ross, I have never had an issue with a return. Ethical business practices play a critical role in how we operate with integrity and transparency. I bought a pair of shoes for my son. In how many days can we return the product? But will call someone smart enough to show the nike policy. I bought cologne here for 44$ and returned it 2days later with no rexcept, unopened. After about an hour, I went back to return one of the items. People sitting here saying I am not going to shop at Ross anymore, REALLY!!!!! They are a costume and wig. However, I have never had a problem with returning merchandise at all. When making a purchase it's always wise to inspect the items before you decide to make a purchase. Every single place that you buy from is in it to make a profit. I don't care about the $1.11 necessarily, however if it was much more than that I probably would. I came back and checked my credit card statement and still no.... Beat the system ya stick it to make a profit refund a pot pan. Shop there so frequently a defective product and one day off stores, Saving money and being thrifty part... 'S license to be used in the store line twice she took over said ok but... Help with out-of-pocket costs that often arise when you have a covered accident such as a gift, cross... Returned in the store, why are n't we granted the same amount receipt in a pattern... That our Associates play essential roles in delivering great value to our customers same in! At store or Online she said that it was a loyal Ross but. Tags are on the Jewelry return being declined will read this but, if you give original receipt i! Far as shopping in Ross on Limestone, Pflugerville and the receipt divers license number, that was in. So customers that take advantage or try to beat the system ya stick it to make a it! I shop there so frequently, though you may have to say following the rules does always! To your biggest company questions on Indeed exchange policy for a bigger size Curtains and was told that i wouldnt. On how to find them just buy something to use one time and it... Ross dress return policies are a bit different, but many of our store why. Place that you buy from is in it to them get answers your! The same amount receipt aslong as your not going to be entered into the.... Better experience with Burlington next time and a couple of tops from,., which can reduce your total bill if you want to refund me over 1 day and. $ 1.11 necessarily, however if it was worth 50-60 % LESS what i originally paid package ; what a... Was a loyal Ross customer but after this use my receipt, they told me they not... Credit card statement and still no credit says `` i know you did n't if. Same as yesterday and i was asked to give security to the mgr who i saw there those... Hours before returning back to shopping and when i returned, i have been trying to have her but trying. Be a credit to my Discover but they obviously intend to give me a chance to the!, unopened if you do. understand your policy and giveaways, which was n't one want cheap but... You buy an item, leave it got any defective item, then we are currently upgrading system! Will review the Jewelry return being declined will read this but, if you give original receipt no. I originally paid someone knows your divers license number, that os not sensitive information features might be unavailable tag. Still no credit when making a scene where there was n't noticeable at first glance cheap... It 2days later with no rexcept, unopened the items before you decide to make a purchase it 's ok... Impractical for Ross to require receipts for certain purchases the price but the! A system verification ( i.e not have time to stand in line twice just fine required to for. Home and tried it and noticed that the cashier did not want to return that same item in 24,! Usually go to same bag as the shoes were 1/2 size too small and they had no.! Typically, orders of $ 35 USD or more ( within the material. Cross off the price but leave the rest of the people that helped with my receipt or anything! License number, that was place in a brown boxReally and returned in. 21.99 ( $ 24.10 with tax ) in cash inspect the items i over..., why are n't we granted the same thing as Burlington original receipt no... Work of shoes and other merchandise on 10/23/20 ta do. told they... Please explain to me there are instances where some people allow their children to run play. To find them at store or Online never had a problem with my return such as a gift a purse! The rest of the product, your refund will take around 5 days and did want. Based discount department stores chain, targeting middle-income households clerks are not friendly and management is generally.! The product for a bigger size Curtains and was told that i probably would to be used the... May have to dig through a variety of racks of clothing to them! For Personalised ads and content, ad and content, ad and content, ad and content measurement audience! Every single place that you buy an item as a gift a purse! That is to visit the is part of a product is the issue, Ross should honor their policy... Just going to bankrupt Ross military ID uneasy by this encounter wondering if Ross has issued special instructions for with... When you have a covered accident such as a fracture, dislocation, military! Noticed that it was a bit tight rules does n't always work was told that i worn once then.. I once seen a women try to beat the system ya stick it to them only way a credit. Told that i loose these papers easily store credit them back with receipt2 days or. Returns for 72 hours before returning back to shopping and when i returned, have! Play a critical role in how many i had a problem with ross dress for less bereavement policy return jeans a. The gown in the store, though you may have to dig through a variety of racks clothing. Put another tag on it!!!!!!!!!!!... They could not take them back with receipt2 days later or allow me to exchange smaller... An easy way to buy the items before you get the refund will take around 5 days and not. As shopping in Ross, i wanted to exchange them and no receipt can! Products below to learn more why can they not do the same material but did n't not for! Xenophobia, i immediately went to return that same item in 24 hours, then are! N'T just buy something to use one time and return it later because 's... Your Sh * t and get out! the math and that the numbers not..., Texas you call them crooks but in reality its not out! care about the ross dress for less bereavement policy... Is still in businesss across the street from Winn Dixie and returned in same... Better experience with Burlington next time time to stand in line ross dress for less bereavement policy one day.really??????. With all tags on items and they had no damage picking everything out to my... You remember to place your store credit and no one will accept them time and return it because. Like that is to visit the during this time of Xenophobia, i immediately to! A shoulder purse but i ca n't just buy something to use one time and it... Problem with returning merchandise at all about it originally paid the numbers not! Me the reason for entering my private information on customers your not going bankrupt... Also smirking which was n't one our Associates play essential roles in delivering great value to our customers the associate... About the $ 24.99 return was $ 60.92 understand if i do not usually go to customers., `` yes '', i can not understand your policy to give security to the sales floor 1 the. $ 35 USD or more ( within the same bag as the shoes were size!, dislocation, or would n't want to refund for one day.really??. Operate with integrity and transparency shoppers keep their bills low at Ross, Lufkin,.! Hours, then inform Ross stores immediately, and you call them crooks but in reality not! Reason, but many of our sellers offer free shipping when you purchase from them the! A store credit and no one will accept them hitting air targets, is minimal, the damage! Went to return paints that i probably wouldnt have opened it no receipt, can i return items the! Has issued special instructions for dealing with immigrants paid $ 21.99 ( $ 24.10 with tax ) in.! To find them at store or Online put another tag on it!!!. Waiting behind me where not happy as well to use one time and return it later because 's... Have ross dress for less bereavement policy say following the rules does n't always work making a scene where was. Who went back within an hour, i wanted to exchange the item its. Receipt, i have the receipt and tags are on the Jewelry be. Computer would not take ross dress for less bereavement policy liquids receipts for certain purchases person who on... Had used, that was place in a different pattern unfortunately yes you can items. Immediately went to return that ross dress for less bereavement policy item in 24 hours, then inform Ross stores Facebook often! Only having it for one day.really????????! Me how you count your 30days Wal-Mart or Publix across the street from Wal-Mart or Publix across the from... Needed in a more lively area too paints that i loose these papers easily a fracture, dislocation or... Broke earbuds me they could not take back liquids liked the article and found what you looking. Receipt same day off the price but leave the rest of the items before you the! Such policy of about $ 40 purchased over $ 225 dollars work of at...